Josh Wakefield
Stoke-on-Trent,Staffordshire
Summary
An honest and hardworking individual with excellent communication skills. Quick to learn and adapt to change effectively. A positive team player who is always willing to support colleagues as and when required. Willing to travel within reason. Vigilant and dedicated professional with strong observational skills and a keen eye for identifying suspicious behaviour. Demonstrates exceptional communication and conflict resolution abilities, fostering a secure shopping environment. Committed to reducing theft and enhancing store safety to protect assets and ensure positive customer experience.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Store Detective
Carlisle Support Services
Stoke-on-Trent
06.2024 - 11.2024
- My role as a Store Detective is to covertly monitor shoplifters and prevent stock loss in select Tesco stores.
- Patrol the store in plain clothes
- Identify shoplifters
- Assist static security in making stops
- Assist static security with potentially aggressive offenders
- Work with the police to gather CCTV/statements to secure a conviction
- Complete reports after every stop with the store and intelligence hub
- Put together CCTV packages on offenders to be sent to the police/intelligence hub
- Work with stores to improve the security of staff and products
- Improved the store loss to green from red
Security Officer
Carlisle Support Services
Stoke-on-Trent
01.2023 - 06.2024
- My role is to provide a security presence in the store to deter theft and antisocial behaviour in the store I am assigned to.
- Monitor CCTV
- Check EAS gates when the alarm goes off
- Provide a visual presence
- Stop theft
- Stop antisocial behaviour
- Provide help to customers
- Provide friendly customer service
- Patrol the store to find offenders
- Contact the police when needed
- Report any incidents to the store and the police
- Check fire door security seals
- Product protection checks
- Assist with moving large amounts of cash if requested
Sales Assistant (Part-time)
Tesco
Stoke-on-Trent
11.2017 - 01.2023
- Worked on the shop floor stacking shelves and helping customers, then transferred to the carpark moving trollies from the carpark to the front of the store.
- Moving the delivery from the back door to the Warehouse.
- Putting stock on the shop floor.
- Helping customers with any questions they have.
- Moving heavy stock on pallet trucks.
- Using a pallet truck.
- Moving large amounts of trollies around on the carpark.
- Assisting customers with their shopping.
- Assisting security with any violent shoplifters.
- Covering security breaks so the shop floor was never without a visual security presence.
Work Experience Placement
JobCentre Plus
Stoke-on-Trent
05.2017 - 05.2017
- Worked in the reception of the Jobcentre for 3 weeks of work experience, I was responsible for completing a variety of tasks.
- Finding out who a customer's appointment is with and where the appointment will be taking place.
- Photocopying customer's medical certificates and handing them into the correct place for sending off.
- Sorting appointments alphabetically by last name in preparation for the next day.
- Helping members of the public on the computers to make a new claim or search for jobs.
- Scanning documents that needed to be sent off.
Stockroom Assistant
Clarks
08.2014 - 09.2014
- Working in a small team for 6 weeks on a fixed term contract during the school holidays, I was responsible for completing a variety of tasks to a high standard.
- Received and unpacked daily deliveries quickly but responsibly ensuring stock was replenished on time and in good condition
- Recorded and reported any stock damages and discrepancies to team leader as per company guidelines
- Sorted the stock and adhered to stock rotation practices when transferring goods from the stockroom to the sales floor
Stockroom Assistant
Mothercare
07.2012 - 07.2012
- Working for 2 weeks on work experience from school, I was responsible for supporting a large team of colleagues with stock control and general day-to-day tasks.
- Unpacked deliveries and replenished stock appropriately on a daily basis
- Kept shop area clean and tidy ensuring the customer's experience was a safe and pleasant one
- Dealt with customer queries and supported checkout colleagues by bagging customer's items quickly but responsibly
Education
Btec Level 3 in ICT -
Biddulph Sixth Form
09.2014 - 05.2016
Btec Level 3 in Art -
Biddulph Sixth Form
09.2014 - 05.2016
GCSE in English -
Biddulph High School
09.2011 - 07.2014
GCSE in Maths -
Biddulph High School
09.2011 - 07.2014
GCSE in Science -
Biddulph High School
09.2011 - 07.2014
Btec level 2 in ICT - undefined
Biddulph High School
09.2011 - 07.2014
Skills
- Personal safety consciousness
- Loss Prevention
- Violence prevention
- Customer Service
- Conflict Resolution
- CCTV
- Conflict management
- Incident reporting
- Loss prevention tactics
- Security equipment usage
- Patience under pressure
- Alertness to suspicious behaviour
- Adaptability to changing situations
- Conflict de-escalation
Certification
- SIA, 12/01/22, 12/01/25, SIA door supervisor license.
- Driving Licence, Present, Motorcycle license so can travel but can't use a car if the role requires it.
Personal Information
- Total Experience: 8
- Industry: Retail, Security & Public Safety
- DOB: 24/07/1998
Timeline
Store Detective
Carlisle Support Services
06.2024 - 11.2024
Security Officer
Carlisle Support Services
01.2023 - 06.2024
Sales Assistant (Part-time)
Tesco
11.2017 - 01.2023
Work Experience Placement
JobCentre Plus
05.2017 - 05.2017
Btec Level 3 in ICT -
Biddulph Sixth Form
09.2014 - 05.2016
Btec Level 3 in Art -
Biddulph Sixth Form
09.2014 - 05.2016
Stockroom Assistant
Clarks
08.2014 - 09.2014
Stockroom Assistant
Mothercare
07.2012 - 07.2012
GCSE in English -
Biddulph High School
09.2011 - 07.2014
GCSE in Maths -
Biddulph High School
09.2011 - 07.2014
GCSE in Science -
Biddulph High School
09.2011 - 07.2014
Btec level 2 in ICT - undefined
Biddulph High School
09.2011 - 07.2014
- SIA, 12/01/22, 12/01/25, SIA door supervisor license.
- Driving Licence, Present, Motorcycle license so can travel but can't use a car if the role requires it.
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