Josh Stagg

• Established and maintained strong relationships with suppliers fostering long-term partnerships that benefited both our client and our business,
• Drove improvements by analysing existing workloads to streamline processes and deliver work more effectively,
• Improved contract performance/growth by working closely with the client and building strong relations
• Ensured timely completion of small projects work within in set budget,
• Conducted annual contract reviews inline with our client,
• Oversee daily operations and contract management,
• Conducted site surveys, visits and inspections ahead of deadlines.
• Coached and mentored young employees, including apprentices delivering guidance and building strong, capable staff members,
• Reported on monthly contract costs reflecting both planned maintenance and reactive works,
• Offered knowledge of gas and mechanical expertise to guide decision-making.
• Carried out investigations into complaints received regarding staff members through to resolution,
• Provided advice to gracefully handle and de-escalate situations that have arisen between team members,
• Recommended approaches to help maintain constant compliance for our client,
• Dealt with emergencies promptly which minimised day to day operations for our client.
• Prioritised tasks according to urgency, maintaining optimal productivity levels at all times.
• Led a team of staff and contractors, promoting efficient workflow.
• Collaborated with different departments and contractors to deliver works on time and within budget.
• Increased morale among engineers by helping to create a comfortable working environment.
• Worked on produced management reports outlining monthly performance,
• Maintained daily operations through technical support for both our gas and mechanical engineers,
• Ensured records of all estimations for future reference are readily available
• Collaborated effectively with multidisciplinary teams including supervisors, engineers, contractors.
• Created quotations and estimates to submit to clients for approval.
• Conducted risk assessments and then created RAMS for works and submitted to clients for approval,

• Day to day liaison with clients including general queries,
• Carrying out quotations from site visit to writing the quote,
• Boosted team productivity with regular contact and being an approachable member of the team,
• Chasing sub-contractors for both quotes or outstanding paperwork,
• Assisting with organising labour allocation to maximise work output of engineers.
• Carry out monthly inspections of engineer vehicles,
• Cross reference weekly timesheets with vehicle tracker movements,
• Organising of planned preventative maintenance works utilising either in house or Sub-contractor resources,
• Delegated tasks appropriately, achieved balanced workload among team members.
• Provided constructive feedback to staff for improved performance levels.
• Coordinated with Contracts Manager to maintain consistency across disciplines,
• Monitored employee attendance records for maintaining discipline within the team.
• Reduced workplace conflicts through effective communication.
• Conducted performance appraisals with employees for career development discussions.
• Trained new hires and set up mentoring relationships to drive team performance.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.

• Worked closely with other tradespersons on multi-disciplinary jobs, building teamwork and collaboration.
• Provided technical advice to clients regarding appliances,
• Performed regular maintenance on gas systems for optimal performance.
• Installed a range of appliances such as boilers, radiators and water heaters,
• Handled call-outs professionally-providing effective response when needed.
• Handled planned preventative maintenance on gas appliances, heating systems and hot/cold water systems.
• Diagnosed issues with gas boilers, heating systems, and water systems and implemented repairs.
• Responded immediately to gas leaks, bringing situations under control.
• Worked with minimum disruption to service users, cleaning and tidying up premises after work.
• Advised customers with boiler breakdowns on repair and replacement options.
• Attending training to maintain working knowledge of various gas heating systems and appliances.
• Cut, assembled and installed pipes and tubes from all different material types
• Resolved reactive and emergency breakdown tasks, completing associated paperwork.
• Diagnosed faults in gas appliances accurately to ensure cost effectiveness,
• Ensured safety by strictly adhering to all gas regulations.
• Completed gas safety paperwork in line with Gas Safe and company procedures.
• Attended out-of-hours calls promptly to maintain excellent service provisions.

Whilst working at Goodwood Estate I completed a four-year plumbing and heating apprenticeship this provided me with my core gas safe qualifications. After spending time carrying out servicing and replacement of boilers in the domestic/commercial environment, I then completed my oil training which allowed me to carry out repairs and replacement where required.

It was while I was at Goodwood estates i created a wealth of knowledge across aspects of the gas and mechanical industry, I carried out works on elements listed below,

• Natural gas boilers commercial and domestic,
• LPG boilers including both bulk and bottle storage,
• Oil boilers including tanks,
• Biomass boilers,
• Private water supplies, which included drawing the water from the ground, treating the supplying and storing ready for distribution,
• Carry out repairs to underground water mains due to being private supplies,
• Implement legionella testing routine,
• Carry out works on swimming pool plant including sauna and steam rooms also assist with maintaining where required,
• Carry out refurbishment to domestic properties when they became vacant, including full plumbing and heating over haul,
• Installing temporary water supplies in emergencies or during events,
• Carry out works to waste systems including replacement of pipes and unblocking if possible,
• Carry out unblocking of underground drainage pipes,
• Regular water testing to ensure private water supplies remained safe for human consumption,
• Carry out repairs to agricultural plumbing systems on large farm,
• Interim Supervisor while manger was off work,