Josh Reed

Handled legal queries via telephone by establishing facts, advising applicable law, and options. Averaged 11+ closed calls a day.

Managed personal and commercial customer experience professionally, maintaining engagement and meeting service levels fully.

• Explained funding opportunities through legal expenses insurance or private funding.
• Communicated advice clearly, concisely, and sensitively to customers and partners.
• Applied SRA regulations and statutory obligations throughout legal advice work.
• Tracked regulatory changes and legal updates relevant to advice services.

Worked as front of house in an authentic Spanish tapas & wine restaurant, and a bartender in their vermouth & sherry bar

• Managed up to 40+ customers during high-pressure events with calm priority handling
• Cultivated welcoming atmosphere by warmly greeting customers and establishing strong rapport
• Researched wines on menu to promote and upsell, helping to improve bar sales

Assisted industrial production of gourmet popcorn to meet strict deadlines by cooking, packing, and arranging orders for delivery

• Handled production and machine maintenance while business owner was away
• Maintained high-quality standards across 23 product recipes under safety regulations

Coached up to thirty 3–7-year-olds rugby, designing and delivering bespoke training plans based on ability and needs of each child

• Instilled classes with integrity, discipline, and teamwork using fun and constructive methods through clear feedback