Josh Parker
Morpeth ,Northumberland
Summary
Experienced individual in the hospitality sector, adept at up selling techniques and bar service, with a track record of enhancing customer satisfaction at Lollo Rosso Italia. Skilled in allergen awareness and food safety compliance, I excel in a high-volume dining environment.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Bar manager
The Courtyard
Morpeth, Northumberland
10.2024 - 07.2025
- Handled customer complaints effectively, ensuring repeat business from members of the local community as well as customers visiting as a destination venue
- Managed cash handling procedures, reducing discrepancies in the nightly cash up
- Monitored stock levels to avoid any potential shortages during peak hours.
Chef
Greene King PLC
Burnopfield, Durham
07.2024 - 10.2024
- Received additional training on correct cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
Senior waiter
LOLLO ROSSO ITALIA
Morpeth, Northumberland
05.2022 - 06.2023
- During my time at Lollo Rosso I was trained extensively in customer service including the procedural service cycle used in most modern restaurants
- Managed bar stock levels including kegs, spirits and wine in order to place orders for the restaurant
- Gained experience in food expedition under a high volume of customers
- Also during this time I received kitchen training and became competent both front and back of house
- Administered first aid on multiple occasions being the designated premises first aider
General manager
THE BLACK AND GREY
Morpeth, Northumberland
09.2021 - 05.2022
- Built and maintained loyal, long-term customer relationships through effective and friendly service
- Built a strong core team through an effective interview and hiring process as well as personalized training
- Completed weekly stock takes in order to more accurately order stock as well as tracking any area of the business that was at a loss
- Reduced wastage through more effective storing and measuring methods to improve gross profit levels
- negotiated with suppliers to reduce costs
- Upheld cleanliness and of both the venue and beer lines with an effective cleaning and closing schedule
- Ensured weekly payroll went out promptly and on time
Duty manager
THE BLACK BULL
Morpeth, Northumberland
06.2019 - 04.2021
- Wrote start and end of shift reports to support staff on daily targets and to make them aware of any tasks for the day
- Responded to customer concerns with speed and knowledge, delivering professional, personalized service.
- Adhered to company policies and brand standards to ensure an excellent guest experience
- stored cash floats and completed banking reports
Education
A-Levels - Business , Economics and Psychology
The King Edward VI Academy
MorpethGCSEs - Maths, English, Chemistry, Biology, Physics, Art Graphics, Electronics
The King Edward VI Academy
MorpethSkills
- Upselling techniques
- Bar service
- Allergen awareness certification
- High-Volume dining experience
- Cocktail preparation
- Managing online orders
- Food safety compliance
Certification
NVQ Level 3 First aid
NVQ Level 2 Food safety
NVQ Level 2 allergens
Personal Alcohol Licence
Affiliations
- Golf , Fishing , Rugby
Timeline
Bar manager
The Courtyard
10.2024 - 07.2025
Chef
Greene King PLC
07.2024 - 10.2024
Senior waiter
LOLLO ROSSO ITALIA
05.2022 - 06.2023
General manager
THE BLACK AND GREY
09.2021 - 05.2022
Duty manager
THE BLACK BULL
06.2019 - 04.2021
A-Levels - Business , Economics and Psychology
The King Edward VI Academy
GCSEs - Maths, English, Chemistry, Biology, Physics, Art Graphics, Electronics
The King Edward VI Academy
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