Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Josh Paget

Sebastopol,Pontypool

Summary

Results-driven professional with expertise in team leadership, staff training, and customer service excellence. Demonstrates strong communication skills, problem-solving abilities, and a detail-oriented approach to managing tasks effectively under pressure. Proficient in MS Office and AutoCAD basics, with a commitment to fostering organisational growth through strategic decision-making and people management.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Supervisor

Greggs
11.2022 - Current
  • Currently working in a leadership role, managing day-to-day store operations and supporting team development
  • Lead a team of 10–15 staff, contributing to improved performance and customer satisfaction.
  • Introduced more efficient work processes, leading to increased sales over a 12-month period.
  • Responsible for training and onboarding new team members.
  • Handled customer complaints and feedback professionally, maintaining a positive store reputation.
  • Conducted performance evaluations and coached team members to reach targets.
  • Supervised daily operations to ensure efficient workflow and compliance with safety standards.

Apprentice Structural Technician

Jubb Consulting
Cardiff
09.2024 - 04.2025
  • Developed technical and computer-based skills, gaining insight into structural engineering processes.
  • Gained confidence in seeking help and communicating effectively in a professional setting.
  • Realised the role was not a good personal fit due to its slower pace and limited day-to-day engagement.
  • Returned to Greggs seeking a more active and stimulating environment.

Education

BTEC - Construction and the Built Environment / Civil Engineering

Coleg Gwent
Newport
09.2020 - 06.2022

GCSEs

West Monmouth Comprehensive School
Pontypool
09.2015 - 06.2020

Skills

  • Team leadership & people management
  • Staff training & development
  • Customer service excellence
  • Problem-solving & decision-making
  • Strong communication skills
  • Highly organised and detail-oriented
  • Able to perform under pressure
  • Computer literate (MS Office, AutoCAD basics, etc)

References

Available upon request.

Timeline

Apprentice Structural Technician

Jubb Consulting
09.2024 - 04.2025

Supervisor

Greggs
11.2022 - Current

BTEC - Construction and the Built Environment / Civil Engineering

Coleg Gwent
09.2020 - 06.2022

GCSEs

West Monmouth Comprehensive School
09.2015 - 06.2020
Josh Paget