Josh Paget
Sebastopol,Pontypool
Summary
Results-driven professional with expertise in team leadership, staff training, and customer service excellence. Demonstrates strong communication skills, problem-solving abilities, and a detail-oriented approach to managing tasks effectively under pressure. Proficient in MS Office and AutoCAD basics, with a commitment to fostering organisational growth through strategic decision-making and people management.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Supervisor
Greggs
11.2022 - Current
- Currently working in a leadership role, managing day-to-day store operations and supporting team development
- Lead a team of 10–15 staff, contributing to improved performance and customer satisfaction.
- Introduced more efficient work processes, leading to increased sales over a 12-month period.
- Responsible for training and onboarding new team members.
- Handled customer complaints and feedback professionally, maintaining a positive store reputation.
- Conducted performance evaluations and coached team members to reach targets.
- Supervised daily operations to ensure efficient workflow and compliance with safety standards.
Apprentice Structural Technician
Jubb Consulting
Cardiff
09.2024 - 04.2025
- Developed technical and computer-based skills, gaining insight into structural engineering processes.
- Gained confidence in seeking help and communicating effectively in a professional setting.
- Realised the role was not a good personal fit due to its slower pace and limited day-to-day engagement.
- Returned to Greggs seeking a more active and stimulating environment.
Education
BTEC - Construction and the Built Environment / Civil Engineering
Coleg Gwent
Newport 09.2020 - 06.2022
GCSEs
West Monmouth Comprehensive School
Pontypool 09.2015 - 06.2020
Skills
- Team leadership & people management
- Staff training & development
- Customer service excellence
- Problem-solving & decision-making
- Strong communication skills
- Highly organised and detail-oriented
- Able to perform under pressure
- Computer literate (MS Office, AutoCAD basics, etc)
References
Available upon request.
Timeline
Apprentice Structural Technician
Jubb Consulting
09.2024 - 04.2025
Supervisor
Greggs
11.2022 - Current
BTEC - Construction and the Built Environment / Civil Engineering
Coleg Gwent
09.2020 - 06.2022
GCSEs
West Monmouth Comprehensive School
09.2015 - 06.2020