Josh Masters
Yeovil,Somerset
Summary
I'm a Legal Secretary equipped with positive attitude for thriving in large corporate office environments and able to manage priorities for multiple high profile solicitors with ease.
I'm also skilled in managing legal documentation, coordinating meetings, and maintaining client confidentiality and capable of improving workflow through strong organisational skills and attention to detail.
Overview
12
12
years of professional experience
Work history
Legal Secretary to the Managing Director
Battens Solicitors
Yeovil, Somerset
04.2024 - Current
- Ensured efficient workflow by managing legal correspondence and court documents.
- Streamlined office operations for enhanced productivity with filing systems.
- Improved client relationships with professional communication skills.
- Facilitated smooth running of legal procedures by scheduling appointments and deadlines.
- Provided comprehensive administrative support to a team of solicitors, resulting in increased efficiency.
- Managed confidential information with utmost discretion, ensuring privacy and compliance.
- Drafted legal documents, contributing to timely completion of cases.
- Transcribed legal documents and phone conversations.
- Entered new cases into company database.
- Drafted and submitted legal documents to senior staff for review and approval.
Production Operative
Beverly Hills Global
Yeovil, Somerset
01.2023 - 04.2024
- Setting up the Production Equipment
- Maintaining and cleaning all Production Equipment looking for and identifying any replacements, malfunctions or repairs that may affect production.
- Making sure that we have all the necessary stock needed to complete any orders effectively that come in
- Assisted in inventory management, ensuring adequate stock levels at all times.
- Executed production tasks, resulting in timely delivery of orders.
- Making sure that all orders are sent to the correct locations, whether this be the UK or the United States
- Set up production equipment, verifying correct functionality and calibration compliance to maximise machinery efficiency.
Assistant Manager/Sales Assistant
Virgin Media O2
Yeovil, Somerset
09.2018 - 12.2022
- Opening and closing of the store, making sure that everyone was briefed on what was needed to be achieved and sold to hit our target for that day/week/month.
- Managing and maintaining stock including weekly and monthly stock counts, warehouse recalls and sending off repairs and recycles.
- Being up to date with all legal obligations regarding selling and mis-selling of products regulated by the FCA (Financial Conduct Authority)
- Coaching and managing other team members to help with their progression
- Daily and weekly banking
- Carrying out weekly fire tests and reporting anything that needed addressing.
- Overseeing staff members, making sure I was readily available if they needed my help or authorisation for a particular sale whilst meeting and greeting customers into the store.
Insurance Claims Handler
Claims Consortium Group
Taunton, Somerset
11.2016 - 09.2018
- Managing between 80-120 Insurance claims with a delegated authority of £15,000 plus per claim
- Appointing relevant trades to the claim, including drying, asbestos removal, storage and reinstatement companies.
- Liaise with the Insurance company directly making sure we follow all their Terms and Conditions when dealing with the claim.
- Managing all contractors, making sure they are progressing everything in a timely manner.
- Obtaining all relevant information, whether this be trading estimates from the policy holder, information from the contractors.
- Reviewing all trade estimates provided by the policy holder and agreeing a cash settlement figure.
- Processing all paperwork and reports, making sure all information is correct ready to be sent off to the Insurance company to process and to close their records.
Sales Assistant
Carphone Warehouse
Yeovil and Taunton, Somerset
12.2014 - 10.2016
- Maintaining customer records so they are accurate and up to date within the guidelines of current legislation
- Performing credit checks on customers
- Verifying ID documents
- Making sure I maintain a high level of customer service and hitting and achieving all business targets set out.
- General administration
- Managing contractual agreements
- Day to day running's of the store which includes, back office, stock count, deliveries, recalls and replenishment of all stock.
Helpdesk Operator
RNAS Yeovilton
12.2012 - 12.2014
- Working in a fast pace environment to ensure the customers received world class customer service
- Providing a high level of service to Business Customers including queries, and complaints
- To answer and respond to calls and other correspondence as necessary to ensure the Help Desk performance criteria are met.
- Ensure all calls to the Help Desk are received, recorded, acted on and followed through to completion in a concise and accurate manner
- Maintaining and managing all customer data to ensure all records are accurate.
- Responding to queries and product enquiries via phone or email
- Call Quality of 98% +
- Building and maintaining relationships with the clients.
Skills
- Office Administration
- Telephone, Email and Face to Face Enquiries
- Proficient in Microsoft Office
- Excellent Customer Service Skills
- Legal Documentation Preparation
- Calendar and Diary Management
- Drafting Correspondence Efficiency
- Confidentiality
- Digital Dictation and Transcription
- High Level Sales and Achieving Targets – Individual and at Store Level
References
- Miss Ceri Stephens, Battens Solicitors, Mansion House, Princes Street, Yeovil, Somerset, BA20 1EP - 01935 846194, 07584 022747
- Mr Mark Gowers or Mrs Sophie Gowers, Beverly Hills, Unit 2 Oxford Road, Penn Mill Industrial Estate, Yeovil, Somerset, 07811 435268, 07899 965885
- Mr Kevin Donovan, O2 – Virgin Media O2, The Quedam Centre, 35 Vicarage Walk, Yeovil, Somerset, 07739 087769
Timeline
Legal Secretary to the Managing Director
Battens Solicitors
04.2024 - Current
Production Operative
Beverly Hills Global
01.2023 - 04.2024
Assistant Manager/Sales Assistant
Virgin Media O2
09.2018 - 12.2022
Insurance Claims Handler
Claims Consortium Group
11.2016 - 09.2018
Sales Assistant
Carphone Warehouse
12.2014 - 10.2016
Helpdesk Operator
RNAS Yeovilton
12.2012 - 12.2014
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