Josh Jones
Edinburgh,Edinburgh
Summary
Highly adaptive with a strong foundation in analytical thinking, interpersonal communication, and technical expertise. Demonstrates exceptional customer support, issue resolution skills, and dependability in high-pressure situations. Adept at fostering teamwork and collaboration while maintaining organisational effectiveness and accountability for tasks. Known for delivering innovative presentations, multitasking capabilities, and productive work speed to achieve optimal results. Committed to leveraging point of sale expertise and an optimistic mindset to drive success in dynamic environments.
Overview
6
6
years of professional experience
Work history
Front of House/Barista
Biscuit Cafe
Culross, Fife
2023.06 - 2025.08
- Towards the end of summer 2023, I worked at a very busy café in Culross. My original role primarily involved front-of-house duties, including waiting tables, plating food, serving beverages, and managing the till. The fast-paced café environment allowed me to improve my people skills and adapt to working efficiently under pressure. Overall, this experience significantly improved my work quality and my ability to contribute effectively to the success of the business leading to my training as a barista.
- Customer service
- Communication
- Teamwork
- Working under pressure
- Food preparation
- Base Barista Training
- Collaborated with team members during busy periods improving workflow efficiency.
- Managed high volume orders during peak hours maintaining quality of service.
- Assisted in inventory control measures for effective stock management.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Performed cash handling duties accurately to maintain financial integrity.
Golf Clubhouse Waiting Staff
Niddry Golf Club
2023.05 - 2023.06
- At the beginning of the summer, I found work at my local golf club which involved a variety of tasks including setting up events such as competitions, serving lunches and breakfasts as well as serving pints on occasion.
- Customer service
- Time management skills for getting food out on time.
- Learning new skills on the job having to tend the bar on an event night.
- Took initiative in solving customer complaints diplomatically; ensured their return visits.
- Demonstrated understanding of allergen management, preventing potential issues during meal preparation.
- Maintained proper hygiene standards in the kitchen for safe food handling.
Groom & Horse Care
Kirkland’s Equestrian
2020.03 - 2023.03
- I was solely responsible for the care of horses and donkeys. It is vastly different to other jobs, as working with animals I need to react to differing situations which have enhanced my problem-solving and practical skills as well as developing key people skills as I deal with customers alongside their animals.
- Mucking out, feeding, and watering
- Leading horses to and from fields
- Maintenance projects
- Customer service
- Handled difficult animals with professionalism, maintained peaceful stable environment.
- Promoted horse safety by regularly checking and maintaining equipment.
- Ensured horse health by conducting daily check-ups and monitoring vital signs.
- Provided optimal care for horses, leading to enhanced wellbeing.
- Assessed horse nutritional needs, ensured balanced diet delivery.
Waiter/Kitchen Porter
Picnic Coffee Shop
2019.06 - 2019.09
- I worked in a café and had many responsibilities. These jobs allowed me to develop key social and customer service skills as well as time management, as I had to staff the till and take orders throughout the day.
- Customer service
- Waiting tables
- Food preparation
- Washing up
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Delivered excellent customer service through friendly and polite interaction.
- Helped reduce waiting times by swiftly clearing tables after use.
Education
BSc (Hons) - Marine Biology
Heriot-Watt University
Edinburgh 2023.01 -
Skills
- Analytical thinking
- Interpersonal communication
- Technical skills
- Client support
- Teamwork and collaboration
- Organizational effectiveness
- Innovative presentations
- Dependability in high-pressure situations
- Optimistic mindset
- Productive work speed
- Accountability for tasks
- Point of sale expertise
- Issue resolution skills
- Multitasking capabilities
Timeline
Front of House/Barista
Biscuit Cafe
2023.06 - 2025.08
Golf Clubhouse Waiting Staff
Niddry Golf Club
2023.05 - 2023.06
BSc (Hons) - Marine Biology
Heriot-Watt University
2023.01 -
Groom & Horse Care
Kirkland’s Equestrian
2020.03 - 2023.03
Waiter/Kitchen Porter
Picnic Coffee Shop
2019.06 - 2019.09