Josh Flett

A professional with experience in operations, team management and customer service. Demonstrates strong leadership skills with the ability to troubleshoot and solve problems while building strong relationships through effective communication. Skilled in facilitating cross-departmental collaboration to achieve company goals and developing improvement plans. Committed to staff development through effective training and performance evaluation, whilst maintaining operational support and inventory management. Career goals include driving organisational success and innovation.

· Was a part of the small team that operated within the original premises, before moving to a purpose-built warehouse and store, which facilitated the company to become the UK’s No.1 market leader for the industry, providing 35% of the entire market's sales.

· Recognised by senior management for consistent delivery of successful store launches with minimal disruption to the other departments and in continually reducing timeframes.

· Secured a move into senior management at Sportsbikeshop from a low-level position through exceptional performance and delivery of training, integrating new colleagues seamlessly.

· Redesigned the warehouse layout and CMS system locations to increase the product picking rate, streamlining lengthy processes and vastly improving workflow.

· Adjusted the picking algorithm to allocate older products over item location, helping complete stock turnover more regularly.

· Investigated, identified and reconciled stock discrepancies to an accuracy of 99% across all remote stores.

· Redefined the processes required to bring an empty premises to a fully operational retail store and warehouse, merchandised, stocked and operating with a fully trained team into a 4-week process.

· All stores opened under my management exceeded their sales forecast within their first year, whilst maintaining over 90% staff retention.

· Created and monitored a KPI database to record and track staff hours and expenses for the retail department, including remote stores; this model was then adapted to monitor hours for all employees across all departments.

· Using KPI database results, the overtime hours were reduced by over 50%, saving the company up to £100,000 per year.

· Worked through Covid-19 to keep Sportsbikeshop running and customers happy. Within 30 days, the daily sales had increased to exceed those of Black Friday and remained that way for the next 11 weeks, whilst the company was operating with around 10% of the workforce.

· Recognised by senior management in my current role for adjusting to the construction industry practices and understanding the work in an incredibly short time when compared to the usual career progression.