Josh Eastment
Basingstoke,Hampshire
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Offering strong communication and problem-solving skills with background in customer service. Knowledgeable about building relationships and understanding customer needs. Ready to use and develop sales techniques, negotiation skills, and product knowledge in [Desired Position] role.
Attentive Lifeguard accomplished in managing pool and beach safety through strict application of industry protocols. Certified in basic first aid and lifesaving techniques. Excellent record of attentive and focused performance.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Sales advisor
Village Gym
Basingstoke, Hampshire
01.2023 - Current
- Fostered positive relationships with suppliers ensuring timely delivery of stocks.
- Conducted market research, gaining insights into competitors' strategies.
- Boosted brand reputation with demonstration of product knowledge.
- Established rapport with potential buyers to foster repeat business.
- Delivered excellent customer service by addressing and resolving queries.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
Team leader
Village Gym
Basingstoke, Hampshire
11.2022 - 01.2023
- Monitored daily operations whilst reducing operational cost significantly.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Leisure assistant
Village Gym
Basingstoke, Hampshire
01.2020 - 07.2022
- Monitored pool area closely to prevent any accidents or mishaps.
- Monitored and addressed facility needs with regular maintenance of swimming pools, fitness facilities and changing areas.
- Cleaned changing rooms, bathroom facilities and drains to maintain hygiene standards.
- Greeted customers and provided friendly, professional service to uphold company standards.
- Upkept general health, safety and hygiene standards for safe, clean facilities.
Lifeguard
Aquadrome
Basingstoke, Hampshire
09.2018 - 12.2019
- Performed routine maintenance tasks for clean and safe facilities.
- Worked closely with management to develop emergency response plans.
- Ensured safety of swimmers by diligent monitoring of pool activities.
- Enforced strict pool rules, reducing risk of accidents dramatically.
- Performed successful pool rescues, remaining calm and effective under pressure.
- Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
Education
NVQ Level 3 - Sports, Science
BCOT
Basingstoke, Hampshire 03.2016 - 06.2018
Skills
- Meeting sales goals
- Lead generation
- Sales training
- Point of sale operation
Timeline
Sales advisor
Village Gym
01.2023 - Current
Team leader
Village Gym
11.2022 - 01.2023
Leisure assistant
Village Gym
01.2020 - 07.2022
Lifeguard
Aquadrome
09.2018 - 12.2019
NVQ Level 3 - Sports, Science
BCOT
03.2016 - 06.2018