Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
References
Timeline
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Josh Eastham

Josh Eastham

Sherburn In Elmet,North Yorkshire

Summary

Creative professional seeking new opportunities in video production and digital media. Brings a background in the legal and financial sectors, contributing strong organisation, communication, and client-facing skills. Experienced in video production through study and personal projects, with a keen eye for visual storytelling, attention to detail, and a strong drive to produce high-quality content.

Overview

6
6
years of professional experience

Work history

Technical Caseworker

Knights PLC
Leeds, West Yorkshire
09.2025 - Current
  • Conducted thorough investigations to resolve client concerns.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help towards clients often in sensitive and vulnerable situations.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.

Remortgage Caseworker

Knights PLC
Leeds, West Yorkshire
01.2025 - 09.2025
  • Managed a pipeline of roughly 400 active transactions at any given time
  • Collaborated with multidisciplinary teams for improved service delivery.
  • Evaluated case outcomes with a focus on continuous improvement measures.
  • Assessed individual needs of clients to tailor appropriate support plans.
  • Improved client satisfaction by effectively handling complex casework issues.


First Contact Team Advisor

Knights PLC
Leeds, West Yorkshire
03.2024 - 01.2025
  • Handled between 50 and 60 customer calls/emails a day
  • Streamlined communication with customers to understand needs better.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Performed data entry tasks to keep records up-to-date and organised.
  • Assisted in training new staff members, fostering a supportive work environment.
  • Facilitated positive customer experiences with attentive service.

Freelance Video Editor

Self Employed
Leeds, West Yorkshire
09.2020 - Current
  • Set up and operated cameras to capture video feeds and specific shots.
  • Enhanced audience engagement with expertly paced narrative edits.
  • Fostered team collaboration, resulting in improved production efficiency.
  • Collaborated closely with directors for achieving desired storytelling effect.
  • Technically resolved issues during the post-production process, ensuring smooth operations.
  • Conducted thorough quality checks before finalising video products.
  • Developed compelling visual stories by editing raw video footage.

Store Assistant

Tesco, BP, Blakemore Retail
Leeds, West Yorkshire
09.2021 - 03.2024
  • Maintained store cleanliness for an appealing shopping environment.
  • Followed standard operating procedures strictly enforcing company policies and standards.
  • Enhanced customer service by responding promptly to queries.
  • Assisted customers, resulting in a positive shopping experience.
  • Received deliveries timely, ensuring rapid shelf restocking.

Student Radio Presenter

Shock Radio
Salford
09.2019 - 12.2019
  • Presented on air discissions with co-host
  • Prepared music programming strategically selecting, scheduling, and organizing music (and other audio content) to fit our shows theme
  • Rehearsed role with production team for smooth performance.
  • Kept fun atmosphere for establishment by coordinating entertainment.
  • Conducted extensive research in preparation for on-air discussions, ensuring accuracy and relevancy.

Education

Bachelor of Arts - Television & Radio Production

University of Salford
Salford
09/2019 - 05/2022

BTEC Extended Diploma Level 3 - Creative Media Production

York College
York, England
09/2017 - 05/2019

GCSEs - English, Science, Maths, Creative Media lvl 2, Drama, History

Tadcaster Grammer School
Tadcaster UK
09/2012 - 05/2017

Skills

  • Video editing and production
  • Effective communication skills
  • Computer hardware knowledge
  • Confident phone manner
  • Creative imagination
  • Creative Cloud proficiency
  • Outstanding customer service skills
  • Microsoft office suite familiarity
  • Operational problem solving
  • Client relations
  • Client advisory duties
  • Client confidentiality
  • Effective caseload management
  • Fast paced environment working

Accomplishments

    Certificate of Appreciation -Shock Radio 2019

    Highly Commended Best Feature

    The 90s Hour -80s Special

References

References available upon request.

Timeline

Technical Caseworker

Knights PLC
09.2025 - Current

Remortgage Caseworker

Knights PLC
01.2025 - 09.2025

First Contact Team Advisor

Knights PLC
03.2024 - 01.2025

Store Assistant

Tesco, BP, Blakemore Retail
09.2021 - 03.2024

Freelance Video Editor

Self Employed
09.2020 - Current

Student Radio Presenter

Shock Radio
09.2019 - 12.2019

Bachelor of Arts - Television & Radio Production

University of Salford
09/2019 - 05/2022

BTEC Extended Diploma Level 3 - Creative Media Production

York College
09/2017 - 05/2019

GCSEs - English, Science, Maths, Creative Media lvl 2, Drama, History

Tadcaster Grammer School
09/2012 - 05/2017
Josh Eastham