Josh Eastham
Sherburn In Elmet,North Yorkshire
Summary
Creative professional seeking new opportunities in video production and digital media. Brings a background in the legal and financial sectors, contributing strong organisation, communication, and client-facing skills. Experienced in video production through study and personal projects, with a keen eye for visual storytelling, attention to detail, and a strong drive to produce high-quality content.
Overview
6
6
years of professional experience
Work history
Technical Caseworker
Knights PLC
Leeds, West Yorkshire
2025.09 - Current
- Conducted thorough investigations to resolve client concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help towards clients often in sensitive and vulnerable situations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Remortgage Caseworker
Knights PLC
Leeds, West Yorkshire
2025.01 - 2025.09
- Managed a pipeline of roughly 400 active transactions at any given time
- Collaborated with multidisciplinary teams for improved service delivery.
- Evaluated case outcomes with a focus on continuous improvement measures.
- Assessed individual needs of clients to tailor appropriate support plans.
- Improved client satisfaction by effectively handling complex casework issues.
First Contact Team Advisor
Knights PLC
Leeds, West Yorkshire
2024.03 - 2025.01
- Handled between 50 and 60 customer calls/emails a day
- Streamlined communication with customers to understand needs better.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Performed data entry tasks to keep records up-to-date and organised.
- Assisted in training new staff members, fostering a supportive work environment.
- Facilitated positive customer experiences with attentive service.
Freelance Video Editor
Self Employed
Leeds, West Yorkshire
2020.09 - Current
- Set up and operated cameras to capture video feeds and specific shots.
- Enhanced audience engagement with expertly paced narrative edits.
- Fostered team collaboration, resulting in improved production efficiency.
- Collaborated closely with directors for achieving desired storytelling effect.
- Technically resolved issues during the post-production process, ensuring smooth operations.
- Conducted thorough quality checks before finalising video products.
- Developed compelling visual stories by editing raw video footage.
Store Assistant
Tesco, BP, Blakemore Retail
Leeds, West Yorkshire
2021.09 - 2024.03
- Maintained store cleanliness for an appealing shopping environment.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Enhanced customer service by responding promptly to queries.
- Assisted customers, resulting in a positive shopping experience.
- Received deliveries timely, ensuring rapid shelf restocking.
Student Radio Presenter
Shock Radio
Salford
2019.09 - 2019.12
- Presented on air discissions with co-host
- Prepared music programming strategically selecting, scheduling, and organizing music (and other audio content) to fit our shows theme
- Rehearsed role with production team for smooth performance.
- Kept fun atmosphere for establishment by coordinating entertainment.
- Conducted extensive research in preparation for on-air discussions, ensuring accuracy and relevancy.
Education
Bachelor of Arts - Television & Radio Production
University of Salford
Salford 09/2019 - 05/2022
BTEC Extended Diploma Level 3 - Creative Media Production
York College
York, England 09/2017 - 05/2019
GCSEs - English, Science, Maths, Creative Media lvl 2, Drama, History
Tadcaster Grammer School
Tadcaster UK 09/2012 - 05/2017
Skills
- Video editing and production
- Effective communication skills
- Computer hardware knowledge
- Confident phone manner
- Creative imagination
- Creative Cloud proficiency
- Outstanding customer service skills
- Microsoft office suite familiarity
- Operational problem solving
- Client relations
- Client advisory duties
- Client confidentiality
- Effective caseload management
- Fast paced environment working
Accomplishments
Certificate of Appreciation -Shock Radio 2019
Highly Commended Best Feature
The 90s Hour -80s Special
References
References available upon request.
Timeline
Technical Caseworker
Knights PLC
2025.09 - Current
Remortgage Caseworker
Knights PLC
2025.01 - 2025.09
First Contact Team Advisor
Knights PLC
2024.03 - 2025.01
Store Assistant
Tesco, BP, Blakemore Retail
2021.09 - 2024.03
Freelance Video Editor
Self Employed
2020.09 - Current
Student Radio Presenter
Shock Radio
2019.09 - 2019.12
Bachelor of Arts - Television & Radio Production
University of Salford
09/2019 - 05/2022
BTEC Extended Diploma Level 3 - Creative Media Production
York College
09/2017 - 05/2019
GCSEs - English, Science, Maths, Creative Media lvl 2, Drama, History
Tadcaster Grammer School
09/2012 - 05/2017