Josh Brayfield

I have over five years of experience at BAM as a Service Desk Technician, during which I have acquired a variety of skills, notably in Active Directory. For the past two years, I have effectively managed dual responsibilities in both the Service Desk and as a Joiner Mover Leaver (JML) manager, serving as the primary point of contact for managers and employees seeking guidance or support regarding JML processes.

ServiceDesk Technician at BAM - 2019 to present
This position has provided me the opportunity to develop skills in customer service, communication, evidence notation, and creative problem-solving.

JML Manager - 2023 to present
I have worked in the JML team since it was created going step by step improving the system to be more functional, this taught me to be adaptable with changing processes as it was updated multiple times a week. I gained a lot more technical experience; such as learning how to manipulate AD accounts to change their status whilst avoiding issues with synchronized systems, assisting the AD team with account issues and understanding how multiple systems function together.
During this time, I have served as the first point of contact for the UK and Ireland to complete AD tasks, identify/repair AD errors, communicate between teams (examples are HR, asset team, hardware suppliers) and ensure correct completion of JML processes.
I have experience in training others extensively on the processes and how to complete the work whilst soft managing them in this role, due to their main role also being ServiceDesk.

Here are some events I have taken part in or lead:
Taken part in IT JML Audit
Lead mass account creation for Apprentices, Graduates and Undergraduates for 2024

I created documentation for the JML team to be guided by