Josh Boyd
Dundee
Summary
Dynamic and versatile professional with a diverse skill set spanning customer service, music, animal care, and hospitality. Demonstrates expertise in store operations, front-of-house customer care, and effective decision-making. Proficient in creative music writing, including lyric and jingle development, with strong abilities in keyboard and guitar playing. Experienced in animal handling and farm maintenance, ensuring high standards of care. Possesses exceptional interpersonal skills and a positive attitude, excelling under pressure while promoting brand integrity through sales persuasion techniques and visual merchandising. Committed to leveraging extensive food and beverage knowledge to enhance guest rapport and service quality.
Enthusiastic Brand Ambassador with helpful, can-do attitude offers experience in customer-facing roles. Adapts sales approaches to suit customer personalities and requirements to achieve targets. Positive and productive under pressure to maintain brand image and reputation.
Overview
11
11
years of professional experience
Work history
Whisky brand Ambassador
ABM Aviation, AX
Edinburgh, Airport , Ingliston
08.2025 - Current
- Assisted in promotional Bars and boosting brand recognition
- provided product tastings, to increase consumer interest.
- Fostered strong relationships with store management to ensure continued product visibility.
- Coordinated with sales representatives about current sales trends, contributing to strategic planning efforts.
- Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.
Autism practitioner
Scottish Autism
Dundee , Dundee
10.2022 - 10.2025
- Promoted self-care and general health education by offering practical advice for individuals to maintain positive wellbeing.
- Maintained and updated individual notes to ensure accuracy and confidentiality.
- Supported individuals with specialised needs and assisted them in engaging with the community.
- Executed cleaning schedules effectively.
- Assisted individuals in their daily routines and encouraged them towards greater independence.
- Applied training on first aid, medication dispensing, low arousal, financial management, health and safety, and food hygiene.
- Operated calmly under stressful conditions.
Team Member
Tim Horton's
Perth
10.2021 - 12.2021
- Assisted team members in achieving daily operational tasks aligned with set targets.
- Utilised effective communication skills to foster positive customer relationships, ensuring quality service and reputation.
- Maintained cleanliness and organisation of customer and food preparation areas to enhance efficiency.
- Supported completion of opening, closing, and shift change tasks to aid store operations.
- Prepared, sealed, and refrigerated salad items to ensure freshness.
- Cleaned cooking equipment after each use to reduce build-up and prevent cross-contamination.
- Operated industrial dishwashers effectively during peak service hours.
- Sanitised food preparation areas to uphold hygiene standards.
Farm Animal Worker
Newham Council
London , Newham
05.2016 - 12.2016
- Provided animals with exercise through walking, riding, leading and swimming to maintain optimum stamina and fitness.
- Thoroughly washed and cleaned animals
- Patrolled, inspected and reported on condition of livestock to ensure safety and wellbeing.
- Provided livestock with adequate water and fulfilled feed requirements according to dietary needs.
- Monitored animal behaviour to identify problematic changes and reported issues to senior farm management for handling.
- Watered and fed animals on set schedule following correct diet.
- Stored hay, raked loose and dirty straw and replenished or replaced animal spaces daily.
- Sorted farm products by quality and packed into containers for direct sale to customers or transport to wholesale buyers.
- Collected eggs from laying animals and placed in incubators.
- Maintained safe and secure enclosures sufficient for needs of livestock.
- Cleaned and disinfected pens, cages and yards to maintain livestock health.
Retail Worker
Marks and Spencer's
Dundee
04.2015 - 12.2015
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
- Maintained excellent customer satisfaction by going the extra mile.
- Carried out cleaning and visual merchandising to high-quality standards before store opening.
- Worked collaboratively with shop-floor teams to deliver outstanding customer experiences, from arrival to purchase.
- Resolved customer complaints calmly and professionally, providing mutually-beneficial resolutions.
- Engaged customers in conversation to offer helpful product and purchase support.
- Listened attentively to customer needs, enabling targeted care and support for optimal in-store experiences.
- Helped to close store down by restocking shelves, cleaning till areas and counting cash.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Table Waiter
The open golf tournament
St Andrews
07.2015 - 07.2015
- Anticipated and addressed guests' service needs.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Performed additional tasks to keep dining room running smoothly.
- Seated guests promptly and managed table wait times.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Maintained safe food handling standards at all times.
- Greeted new customers, answered initial questions and took drink orders.
- Recorded orders and partnered with team members to serve food and beverages accurately and efficiently.
- Retained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
BA3 - Popular Music
Perth UHI
PerthBachelor of Arts - Popular Music
Perth UHI
PerthHNC - Popular Music
Perth Uhi
PerthNC - Popular Music
Perth UHI
PerthNC - Animal care
Dundee and Angus College
Arbroath, ANSIntroduction to Animal care - Animal care
Dundee and Angus College
Arbroath, ANSGCSEs -
Monifieth High School
AngusSkills
- Store opening and closing
- Front-of-house customer care
- Stock rotating
- Live performance
- Demo development
- Lyric writing
- Jingle development
- Creative music writing
- MuseScore 2
- Keyboard playing
- Guitar playing
- Animal handling
- Exercising animals
- Animal feeding
- Pet grooming
- Cage cleaning
- Farm assistance
- Farm maintenance
- In-depth food and wine knowledge
- Guest rapport
- Food and beverage knowledge
- Exceptional interpersonal skills
- Table clearing
- Cutlery and glass polishing
- Guest services
- Effective decision-making
- Prescription management
- Team player
- Positive and friendly attitude
- Good under pressure
- Brand awareness promotion
- Brand integrity upholding
- Sales persuasion techniques
- Visual merchandising
- Competitor analysis
- Customer base development
- Project Management
Education
other,other,other,other,other,other,other
Affiliations
- Music,
- Preforming,
- Building Furniture,
Languages
Hindi
Beginner
Timeline
Whisky brand Ambassador
ABM Aviation, AX
08.2025 - Current
Autism practitioner
Scottish Autism
10.2022 - 10.2025
Team Member
Tim Horton's
10.2021 - 12.2021
Farm Animal Worker
Newham Council
05.2016 - 12.2016
Table Waiter
The open golf tournament
07.2015 - 07.2015
Retail Worker
Marks and Spencer's
04.2015 - 12.2015
Bachelor of Arts - Popular Music
Perth UHI
HNC - Popular Music
Perth Uhi
NC - Popular Music
Perth UHI
NC - Animal care
Dundee and Angus College
Introduction to Animal care - Animal care
Dundee and Angus College
GCSEs -
Monifieth High School
BA3 - Popular Music
Perth UHI