Joses Dibia
Northampton
Summary
Empathetic Care Worker with sensitive approach to
cultivating a trusting, stimulating and varied lifestyle for residents. Offers enhanced care with a flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service
Agape Solutions Limited
Manchester, Lancashire
01.2025 - 03.2025
- Handled customer complaints professionally, improved customer service standards.
- Delivered excellent customer service resulting in positive feedback.
- Delivered outstanding customer service to ensure client satisfaction.
- Answered customer enquiries with excellent customer service skills.
- Maintained high feedback ratings through enhanced customer service.
- Delivered excellent customer service with thorough product knowledge.
- Improved customer service with friendly and professional interaction.
Healthcare support worker
Global Access Care
Corby, Northamptonshire
01.2023 - 12.2024
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Provided attentive first-hand care, comfort and safety to patients.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Attended mandatory training courses on regular basis to keep skills updated.
- Meticulously followed individualised care plans to achieve agreed objectives.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Delivered on care plan goals while responsibly managing client budget.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
Support care worker
BSF Midlands Supported Living
Coventry, West Midlands
04.2022 - 12.2023
- Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
- Collaborated with external support providers to maintain good care continuity.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
- Counselled clients through difficult times using approved and compassionate strategies.
- Built meaningful rapport with service users with range of conditions.
- Administered medication according to prescribed schedules, ensuring health maintenance.
Sales Representative
KAR Technologies
Owerri, Nigeria
01.2017 - 01.2022
- Strengthened brand reputation with impeccable professionalism and integrity.
- Maintained thorough records of all sales activities to ensure transparency.
- Fostered strong customer relationships through exceptional service.
- Expanded client base through targeted outreach initiatives.
- Identified potential leads, resulting in improved sales performance.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
- Resolved customer concerns promptly to maintain satisfaction.
Education
Master of Science - Business Analytics
University of Northampton
01.2022 - 01.2023
Bachelor of Science - Economics
Covenant University
Ota 09.2010 - 06.2014
Skills
- Basic Life Support
- Person-Centred Care
- Equality, Diversity & Inclusion
- Promoting Healthy Skin
- Health and Safety - In Safe Hand
- Control of Substances Hazardous to Health
- Nutrition and Hydration
- Safeguarding
- Emergency Procedures
- Food Safety in Care
- Caring for Colleagues
- Choking: Minimising the risk and knowing how to respond
- Dementia Care: Walking with risk
- Dementia Care: Understanding sexualised behaviour
- Dementia Care: Sex & Intimacy
- Dementia Care: Recognising pain
- Dementia Care: Distress & aggressive resistance
- Dementia Care: Dignity in Dining
- Dementia Care: Dementia therapy dolls
- Dementia Care: Confusion & disorientation
- Dementia Care: Communication
- Dementia Care: Caring for people living with Dementia
- Burns and Scalds
- Archiving
- Data Privacy
- Modern Slavery Awareness
- MCA and Dols – Understanding your role
- Fire Safety Assessment
- Manual Handling
- Infection Prevention & Control
- Infection Control competency log
Certification
Level 3 Diploma in Health & Social Care Certificate Standards
Timeline
Customer Service
Agape Solutions Limited
01.2025 - 03.2025
Healthcare support worker
Global Access Care
01.2023 - 12.2024
Support care worker
BSF Midlands Supported Living
04.2022 - 12.2023
Master of Science - Business Analytics
University of Northampton
01.2022 - 01.2023
Sales Representative
KAR Technologies
01.2017 - 01.2022
Bachelor of Science - Economics
Covenant University
09.2010 - 06.2014
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