Jose Rafael Viegas
birmingham ,West Midlands
Summary
Driven professional with knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Assistant manager
Powerleague
Birmingham, West Midlands
02.2024 - Current
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Improved customer service by implementing new procedures and protocols.
- Managed daily operations to ensure smooth running of the shop floor.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Handled customer complaints effectively, restoring trust in our brand.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Created a positive work environment, resulting in higher employee morale.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Designed and implemented training to further develop staff based on business goals.
- Handled stock control duties diligently preventing overstocking or shortages.
- Increased staff productivity by providing comprehensive training programmes.
Bar manager
Snobs
Birmingham, West Midlands
02.2023 - 02.2024
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Led by example in providing customers with attentive, professional restaurant service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Mentored junior staff members fostering a supportive work atmosphere.
- Coordinated events at the venue, leading to increased bookings.
Team member
Powerleague
Birmingham, West Midlands
03.2017 - 02.2023
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Prepared premises and supplies for arriving guests.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Received complaints and feedback, escalating as necessary for swift resolution.
- Developed training programs, leading to skill enhancement.
- Provided excellent customer service to enhance business reputation.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Remained flexible to cover shifts and work overtime as required.
- Displayed teamwork skills to improve overall productivity.
Education
NVQ Level 2 - business
Birmingham Metropolitan College
Birmingham 05.2014 - 05.2015
GCSEs - maths
Birmingham metropolitan College
Birmingham 05.2014 - 05.2015
Skills
- Customer engagement
- Staff mentoring
- Quality control procedures
- Time management mastery
- Proactive approach
- Sales forecasting
- Conflict Resolution
- Finance management
- Reliable follow-through
Languages
Portuguese
Fluent
Timeline
Assistant manager
Powerleague
02.2024 - Current
Bar manager
Snobs
02.2023 - 02.2024
Team member
Powerleague
03.2017 - 02.2023
NVQ Level 2 - business
Birmingham Metropolitan College
05.2014 - 05.2015
GCSEs - maths
Birmingham metropolitan College
05.2014 - 05.2015
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