Microsoft Systems, Automation Software and SaaS ERP's
Joseph William Smith
Senior Sales Development
Manchester
Summary
Results-driven Account Manager & Sales Development Professional with over 3 years of success in driving revenue growth, managing key client relationships, and delivering tailored solutions across diverse sectors. Proven ability to retain high-value accounts, identify new business opportunities, and close deals in competitive environments. Skilled in strategic sales, CRM tools, cross-functional collaboration, and negotiation. Passionate about fostering long-term partnerships and delivering value that aligns with client goals and business objectives.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Senior Sales Development (SaaS)
OpenECX
Manchester , Greater Manchester
12.2024 - Current
- Similar to previous role but with an increased focus on Account Management.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Sales Development (SaaS)
OpenECX
06.2024 - 12.2024
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Domestic Account Manager
Craggs Energy
11.2022 - 04.2023
- Streamlined internal processes for better efficiency in account management tasks.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Developed customized account plans for clients to help them achieve their business goals.
Fuel Consultant
Craggs Energy
07.2022 - 11.2022
- Negotiated contracts with suppliers and buyers, securing favourable terms for clients.
- Advocated for HVO and Green Fuel practices improving overall sector sustainability.
- Implemented feedback from sales team into designs, leading to increased sales figures.
- Expanded market share by increasing sales to retailers and distributors.
Education
Bachelor's - Geography/Environment- 2:1
University of Liverpool
Liverpool 09.2019 - 06.2022
A-Levels - Geography
Rochdale Sixth Form College
Rochdale 06-2019
Skills
Friendly, positive attitude
Teamwork and collaboration
Account development
Client relationship building
Business development
Sales analysis
Relationship building
Software
Languages
Proficient in Spanish.
Personal Information
Timeline
Senior Sales Development (SaaS)
OpenECX
12.2024 - Current
Sales Development (SaaS)
OpenECX
06.2024 - 12.2024
Domestic Account Manager
Craggs Energy
11.2022 - 04.2023
Fuel Consultant
Craggs Energy
07.2022 - 11.2022
Bachelor's - Geography/Environment- 2:1
University of Liverpool
09.2019 - 06.2022
A-Levels - Geography
Rochdale Sixth Form College
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