Summary
Overview
Work history
Education
Skills
Certification
Personal Information
Project
Timeline
Generic

Joseph Kiran Babu Gunti

Norwich,NFK

Summary

Accomplished professional with expertise in digital services management and data engineering, leveraging Salesforce experience cloud and service cloud to drive innovation and enhance user engagement. Proficient in Spring Boot APIs, EKS containers, and .NET development, delivering robust software solutions with a focus on audit and regulatory compliance. Demonstrates strong leadership in project management, technical leadership, and resource management, fostering effective change management and financial planning strategies. Skilled in UI/UX design, AEM content management, and React development to create flexible front-end architectures that meet dynamic business needs. Committed to advancing software engineering practices through test-driven development (TDD), continuous integration (C&I), static code analysis (SCA), and behaviour-driven development (BDD).

Overview

22
22
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification

Work history

Delivery Director / Engagement Manager

LSEG Business Services Limited
London
2025.02 - 2026.01
  • Oversaw delivery and governance of distributed agile teams across UK, Europe, and India.
  • Managed team onboarding aligned with program skill requirements.
  • Directed transitions from incumbent teams and ensured continuity.
  • Collaborated with innovation partners to define strategic roadmaps, especially in Customer Master Data.
  • Led People Engineering roadmap to deliver solutions across Reward, Talent Development, Performance, and PATT, aligned to people strategy.
  • Identified and implemented architecture and framework simplifications, leveraging automation and Workday features to improve efficiency.
  • Managed onboarding and integration of third-party SaaS products, providing technical governance for People/HR initiatives.
  • Managed and scaled high performing People Engineering team of Project Managers and Solution Architects.
  • Designed and implemented standardised end to end People Engineering delivery model covering solution evaluation, integration design, security and compliance, by reducing onboarding risk and accelerating time to value.
  • Led risk identification and mitigation across programs, ensuring delivery pipeline stability.
  • Governed OKRs and contractual obligations to deliver measurable value.
  • Managed team commercials including revenue, billing, capacity, and contingency planning.
  • Facilitated cross-skill resource allocation (.NET, Java, Salesforce, Azure, Snowflake, UX, etc.).
  • Promoted GitHub Copilot adoption to enhance delivery efficiency and explore agent-based automation.
  • Coached teams on software engineering best practices for automation and cost optimization.
  • Ensured operational acceptance for smooth transition to maintenance of live services.
  • LSEG (London Stock Exchange Group) is leading global financial markets infrastructure and data provider. LSEG is one of world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news, and index products to 44,000+ customers in over 170 countries.
  • Achieved team productivity consistently above contractual commitments.
  • Maintained high customer satisfaction scores through transparency and proactive risk management.
  • Advanced AI-powered engineering practices to support cost optimization goals.
  • Supported sales teams with insights into team growth and delivery potential.
  • Delivered modernization initiatives including cloud migration and MDM transformation.
  • Implemented cost-saving measures reducing operational expenses.
  • Introduced value-adds and innovations delivering tangible and intangible benefits to customer.

Engagement Manager

Aviva Insurance UK Limited
Norwich
2021.04 - 2024.02
  • Responsible for delivery, governance of all distributed agile teams across multiple locations of India, UK, Spain and Ireland.
  • Monitoring and reporting of SLA and KPIs of development teams.
  • Governance of the productivity measures as part of contractual obligations and deliver value to customer.
  • Champion marque and critical projects of C & M and deliver as per the targets of business rollouts.
  • Onboarding and operation of all new teams to contributes for sudden surge of critical programs prioritized by C & M.
  • Identify hotspots in technological estate of customers and come up with transformation/modernization complemented by commercial benefits.
  • Management of commercials of all the teams across both domains – revenue projections, billing, capacity planning, expense planning, contingency planning.
  • Own and drive RFIs/RFPs and position TCS as preferred partner with customers.
  • Leverage TCS innovation and SI partners to address customer challenges which helps to define strategic roadmap for next few years.
  • Actively represent and drive feedback mechanism with customers.
  • Own appraisal and career progression plans of teams both at Onshore and Offshore.
  • Facilitation of resources across various skills such as .NET, Java APIs, IAM etc. Associates with niche skills such as UI /UX, Mobile (Xamarin/React Native) were also positioned into strategic roles.
  • Coach teams to leverage industry standard Software Engineering best practices to drive automation, cost optimization and happy operating teams.
  • Partner customers in driving Risks/Mitigation plans for all complex programs.
  • Drive mindshare for customers to come up with disruptive solutions by leveraging some of the best & secure open-source tools/utilities.
  • Manage and deliver all outcome-based projects as per targets within SLA/KPIs defined.
  • Operational acceptance to maintenance work stream for smooth management of Live applications/services.
  • Contribute and deliver solution approaches for some of the path breaking Digital solutions which involved integration with upstream and downstream interfaces/systems.
  • Aviva plc is the holding company of the Aviva group of companies, which carries out life assurance and long-term savings business, fund management and all classes of general insurance.
  • Consistent teams performing at productivity level greater than the committed contractual obligations.
  • Consistently rated with Customer Satisfaction Scores – achieved by transparency, Risk vs Migration assessments, proactive addressal of customer observations.
  • Digital Teams are operating with innovation as a focal point and able to win accolades in Hackathons, Ideations etc.
  • Piloted the implementation of the Copilot and come up with the productivity metrics for complex projects across Digital and Integration platform teams.
  • Has been part of many of the successful RFPs which helped to strengthen TCS as preferred partners and be part of strategic roadmaps of customer – Transformations, New products rollout etc.
  • Partnered customer in delivering initiatives which contributes to the modernization of the estates – AWS migration, Transformation to Rancher and then to EKS Containers for Digital and Integration teams.
  • Have been successful in contributing to mind-share of the customer by leveraging TCS partnered innovation partners which opened avenues to TCS. This in turn helped to resolve customer challenges.
  • Contributed Cost optimization measures which resulted in savings of the operational cost.

Engagement Lead

Aviva Insurance UK Limited
Norwich
2018.02 - 2021.03
  • As an engagement lead of Digital domain managing Web & Mobile and DIG platforms, worked closely with multiple platform managers of different product teams at customer end and manages the expectations regarding delivery, resourcing and other commercial obligations such as billing etc.
  • As an onshore Engagement Lead, working closely with all customer stakeholders with good rapport and managing both TCS and customer expectations which is clearly reflected in customer feedback on various Digital Teams.
  • Able to negotiate with customer on some of the conversations such as delivery challenges, offshore leverage, rotation plans, positioning new niche skills such as UI/UX, AEM, React etc.
  • Improve the TCS footprint in the account by driving the team on technological and business initiatives by working closely with both CIO and Business teams of the account.
  • Plays a key role in upskilling of the existing team on the strategic Digital Skills through various programs such as incubation, Fresco courses, Hackathons, Classroom sessions which has helped TCS’s growth both in terms of Revenue and Head count.
  • Driving and motivating the teams in Digital domain towards Cloud capabilities in line with customer expectation and Business 4.0 principles. Initiatives such as Containerization, technical upgrade, new business proposals are being proposed to customer to help Digital Estate simplification.
  • Leading the TCS initiatives such as cost optimization proposals, Digital IT estate simplification, tapping into new avenues such as conversational experience, AI etc. by leveraging suitable B&TS teams.
  • Next year being the focused year for contract renewal, expected to play a key role in coming with disruptive initiatives/measures to strengthen TCS bid to retain / upscale the TCS footprint.
  • Motivate the teams to develop competencies on Cloud computing, Blocked Chain, AI etc. which will help TCS to stand-out as a preferred partner for TCS.
  • Capacity planning for the team on quarterly basis. Work orders and other formalities are reviewed quarterly basis.
  • Resource management to cater all ramp-ups and changes to projects.
  • Facilitate strict adherence to all agile ceremonies such as Sprint planning, Daily Stand-up, Look ahead, Sprint review and Sprint retrospective.
  • Champion customer satisfaction by working with IT managers and oversee customer grievance resolution and trouble shoot in case of escalations.
  • Responsible for the teams’ adherence to Quality Control & Quality Assurance process.
  • Point of contact for all delivery activities at offshore / onshore.
  • Mentoring and induction of fresh talent into the team is managed successfully considering the changes in getting the right blend of skill set which Digital team is looking for.
  • Operation handover process between Change (Development) and Run (Maintenance) team is governed to progress without slippage.
  • Teams were motivated to use efficient open-source tools which can be leveraged to implement best of the software engineering practices.
  • Encouraged the teams to participate in Ideations / Hackathons.
  • Address any blocks/risks/issues w.r.t infrastructure, connectivity and workplace access.
  • Closeness to delivery, technological initiatives have helped TCS to be the preferred partner of Digital over all these years.
  • Delivery quality from both Change and RUN teams of the Digital domain from all these years has been flawless with consistent high scores from the Customer CSATs.
  • Orientation towards the Digital technologies and expertise on the customer landscape (both technical and functional) has helped TCS to consistently deliver in line with the expectations of the customer both in Development and Maintenance scope of work.
  • Digital resourcing where the demand for MVC .Net, UI, SM, Akka skills along with some of the niche skills such as ISAM, React, UX and AEM are handled very well and worked towards fulfilment of the roles which helped TCS in revenue growth.
  • With the technological orientation, process knowledge on Agile frameworks, TCS was able to drive many initiatives, Value adds such as rewrite programs with persistent results.
  • Played a key role in the growth of the Digital domain in the last 6 years which has seen the both the headcount and revenue grow multi-fold (from 40 to 160). Owned and drove the technical transformation of the Digital domain from convention .NET to MVC Framework which has helped to achieve desired growth of revenue.
  • Customer appreciation in always driving the projects effectively.
  • Through consistent delivery from the teams, contributing to thought process of the customer, facilitation of right blend competent resources helped TCS to further strengthen the relationship with customer which is clearly evident with multi-fold revenue growth in the last 3 to 4 years. This has helped to TCS to successfully win the Digital Lots as part of RFP.

Project Manager

Aviva Insurance UK Limited
Bangalore
2013.06 - 2013.09
  • Managed the transition from Athene to Aviva at offshore.
  • Team formed with correct blend of skills on AWS, SharePoint, and C# technologies.
  • Liaised with cloud COE to set up instances on AWS which servers the purpose of Infrastructure as Services (IaaS).
  • Responsible for the teams’ adherence to Quality Control & Quality Assurance process.
  • Team management, Status Reporting, Coaching & Mentoring, Career and Competency Development, Resource management, People Management, SPoC for escalations.
  • SharePoint 2010

Project Manager

TATA Consultancy Services Limited
Bangalore
2011.05 - 2012.12
  • Managed agile scrum projects (multiple) with a team of 45 offshore and 35 onshore professionals (MVC .NET developer, UI Developers, Scrum Masters, TAM & Java developers).
  • Responsible for the development services provided by all the scrum teams. Monitor the progress of the scrum teams.
  • Stakeholder management with various IT managers at customer for each of the teams – Legacy Web Applications, MVC apps, Web Sites (UI), Mobility and eSecurity.
  • Capacity planning for the team on quarterly basis. Work orders and other formalities are reviewed quarterly basis.
  • Resource management to cater all ramp-ups and changes to projects.
  • Facilitate strict adherence to all agile ceremonies such as Sprint planning, Daily Stand-up, Look ahead, Sprint review and Sprint retrospective.
  • Champion customer satisfaction by working with IT managers and oversee customer grievance resolution and trouble shoot in case of escalations.
  • Responsible for the teams’ adherence to Quality Control & Quality Assurance process.
  • Point of contact for all delivery activities at offshore / onshore.
  • Mentoring and induction of fresh talent into the team is managed successfully considering the changes in getting the right blend of skill set which Digital team is looking for.
  • Operation handover process between Change (Development) and Run (Maintenance) team is governed to progress without slippage.
  • Teams are encouraged and motivated to use efficient open-source tools which can be leveraged to implement best of the software engineering practices.
  • Prioritized the learning (OWASP) and adherence to secure web application development guidelines.
  • Championed the usage of interactive learning via Pluralsight portal.
  • Encouraged the teams to participate in Ideathons / Hackathons.
  • Address any blocks/risks/issues w.r.t infrastructure, connectivity and workplace access.
  • In non-agile world, monitored SLAs and KPIs with teams to take corrective actions, if needed.
  • Building and leveraged effective alliances within & outside organization across technical and business communities (DESS, TEG, DEG etc.)
  • Agile & Digital transformation programs are successful established as of distributed development team, achieving the desired transformation objective for the customer.
  • Instrumental in establishing MS Lync collaborative tool connectivity between onshore and offshore for entire account by working closely with Aviva Agile transformation team, TCS IS and procurement teams.
  • Championed the infrastructure setup for the account at offshore to move closer to onshore as part of distributed agile teams.
  • Team have won multiple awards in different hackathon forums.
  • Actively involved in ramping-up the team from 20 to 80 associates.
  • Customer appreciation in always driving the projects effectively.
  • Consistent good scores of customer satisfaction index.
  • Sourced UI developers and UX designer from TCS for the first time for Aviva. Managing first UI and UX team from TCS working as part of Aviva Digital team.

Module Lead & Developer

TATA Consultancy Services Limited
Bangalore
2004.04 - 2007.05
  • Handling of modules like Batch Process, Financial Administration and Business Relations.
  • Coding in C#, JavaScript, SQL and QPP for bug fixing and CMRs.
  • Development, maintenance, and Performance optimization of the Migration drivers using C# and ADO.NET.
  • Worked on MS SQL Basic concepts such as Stored Procedures and Functions, Cursors, Indexes, Triggers, Views, etc.
  • Performance optimization of SQL queries using SQL Profiler, SQL Query Analyzer, identifying suitable Indexes, query optimization measures, etc.
  • Development and support for the online CBS application and Batch Process.
  • Transformation of the Batch Process from Branch Level to Bank Level.
  • Development, maintenance, and Performance optimization of the Period Specific Operations (PSO) like interest engines of different financial instruments like Savings, Current, Loans, Deposits, etc. In addition to these, worked on all other generic PSOs which the bank executes as a part of End of Day and Begin of Day.
  • Migration of Power builder screens to Web based screens.
  • Responsible for core functional changes in the product.
  • Tools: MasterCraft, AQTime CLR Profiler, ANTS Profiler

Education

Bachelor of Technology - Mechanical Engineering

J.N.T.U
Andhra Pradesh

Skills

  • Digital Web and Mobile Development
  • Digital Services Management
  • Data Engineering
  • People Engineering
  • Cloud Migration (Containers)
  • Integration APIs
  • Audit and Regulatory compliance
  • Innovation Management
  • Software Engineering Practices - TDD, CI/CD, SCA, BDD
  • Change management - Financial planning, Demand Forecasting, PM

Certification

  • Professional Scrum Master I
  • Professional Scrum Product Owner II

Personal Information

Title: Engineering Manager/ Engagement Manager/Delivery Director

Project

Data Engineering – Data & Analytics, People Engineering, LSEG Business Services Limited, London, UK, 2025-02-01, present, Delivery Director / Engagement Manager, LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider., Salesforce Experience Cloud – Front End Support, Transforming customer experience through intuitive, responsive, and personalized digital services., Data Hydration – Universal Document Store, An Azure cloud migration initiative focused on transitioning Large Unstructured Data Book of Records (DBoRs) from on-premises infrastructure to a scalable, content-agnostic Universal Document Store hosted on Azure., Customer Master Data, A strategic data initiative focused on designing and delivering a Customer Master Data solution., People Engineering, A technology driven HR function that designs, builds, and runs scalable people platform – Workday to support the full employee lifecycle. Digital, Enterprise Integration (APIs), Aviva Insurance UK Limited, Norwich, UK, 2021-04-01, 2024-02-01, Engagement Manager, Aviva plc is the holding company of the Aviva group of companies, which carries out life assurance and long-term savings business., Digital Web & Mobile Projects, Manages the distributed agile development of Web and Mobile Apps leveraging .NET, Xamarin, React Native., Enterprise Integration Projects, Specialized in API design, Architecture, Development, and Integration across diverse platforms., Digital Internet Gateway (DIG), Manages the authentication and authorization of all portals which are available online. Digital, Aviva Insurance UK Limited, Norwich, UK, 2018-02-01, 2021-03-01, Engagement Lead, Digital Web & Mobile Development Team, Manages the distributed agile development of web and mobile applications., Digital Internet Gateway (DIG) Development Team, Manages the authentication and authorization of all portals., Digital Web & Mobile Application Maintenance Team, Application maintenance of all Digital Web and Mobile portal. Digital, Aviva Insurance UK Limited, TCS, Bangalore, India, 2011-05-01, 2012-12-01, Project Manager, eChannel, Manages the development of web applications., Mobility team, Manages the mobile development in UK GI space., eSecurity team, Manages the authentication and authorization of all portals.

Timeline

Delivery Director / Engagement Manager

LSEG Business Services Limited
2025.02 - 2026.01

Engagement Manager

Aviva Insurance UK Limited
2021.04 - 2024.02

Engagement Lead

Aviva Insurance UK Limited
2018.02 - 2021.03

Project Manager

Aviva Insurance UK Limited
2013.06 - 2013.09

Project Manager

TATA Consultancy Services Limited
2011.05 - 2012.12

Module Lead & Developer

TATA Consultancy Services Limited
2004.04 - 2007.05

Bachelor of Technology - Mechanical Engineering

J.N.T.U
Joseph Kiran Babu Gunti