Summary
Overview
Work History
Skills
Timeline
Generic

Josephine Tandoh

Shoreham-by-Sea

Summary

A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Previous experience working in varied fast pace environments whilst holding an exceptional work ethic and priding myself on being able to deliver the highest level of customer service and telephone etiquette.

Overview

7
7
years of professional experience

Work History

Event Organizer

Pride
07.2023 - Current
  • Coordinated schedules and timelines for events.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Dealt with purchasing and refunds of the events tickets.
  • Extensive customer service.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Used spread sheets to document all relevant information.

Caregiver

Private Care
03.2023 - 04.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Estate Agent

Fox And Sons
09.2018 - 03.2020
  • Maintained connections with clients to encourage repeat business and referrals.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advertised client properties through websites, social media, and real estate guides.
  • Communicated with clients to understand property needs and preferences.
  • Conducted comprehensive market analysis to identify opportunities for investors.

Sales Associate

Victoria Secret
01.2017 - 03.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Listened to customer needs and desires to identify and recommend optimal products.

Skills

  • Event Planning
  • Client Relationship Development
  • Sales expertise
  • Travel Planning
  • Problem-solving abilities
  • Customer Service
  • Complaint Handling
  • Building rapport

Timeline

Event Organizer

Pride
07.2023 - Current

Caregiver

Private Care
03.2023 - 04.2024

Estate Agent

Fox And Sons
09.2018 - 03.2020

Sales Associate

Victoria Secret
01.2017 - 03.2018

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Josephine Tandoh