Josephine Olanrewaju
Manchester,Greater Manchester
Summary
Results-driven Communications and PR professional with a Master’s in Public Relations and 5+ years’ experience spanning global media relations, social media strategy, and executive stakeholder engagement. Skilled at creating compelling, data-driven content that delivers measurable earned media coverage and builds strong international brand profiles. Adept at managing senior leaders, PR agencies, and cross-border teams to design and execute campaigns that align with business and reputational goals.
Overview
7
7
years of professional experience
Work history
Customer Loyalty Advisor
IAG Loyalty
Remote
10.2024 - Current
- Lead multi-channel customer and brand communications, increasing engagement and visibility.
- Create and manage digital content and social campaigns using data insights from Power BI and Qualtrics to inform strategy and improve outreach.
- Collaborate with internal teams and external partners to enhance customer experience and retention—skills directly transferable to managing global PR agencies and stakeholder programs.
- Managed customer communications across multiple channels, ensuring consistency with brand messaging.
- Created compelling content for digital campaigns and customer engagement initiatives.
Technical support specialist
Capita-Samsung
Remote
01.2024 - 08.2024
- Provided technical advisory services, troubleshooting issues for mobile devices and connected products.
- Built and maintained excellent customer relationships, ensuring a high level of engagement and retention.
- Supported data-driven customer insights, identifying recurring issues and providing recommendations.
- Built strong relationships with customers and internal teams, ensuring high-impact communication of complex technical information.
- Provided analytical insights on customer trends, supporting decision-making for communication improvements.
Customer Resolution Advisor
Evri
Bolton
09.2023 - 01.2024
- Managed customer complaints and resolution processes, enhancing satisfaction and retention rates.
- Strengthened customer communication channels to maintain engagement and resolve key issues.
- Managed high-volume stakeholder communications and crisis responses, strengthening reputation and satisfaction scores.
- Applied root-cause analysis to refine messaging and service processes.
Communication officer
MTN Telecommunication
01.2021 - 12.2021
- Developed and executed internal and external communications strategies, aligning corporate messaging across national and regional markets.
- Created press releases and digital content, securing positive media coverage and building relationships with journalists and influencers.
- Supported senior executives with speeches, briefings, and media interviews-experience relevant to EY executive visibility programs.
- Increased public awareness by organising and executing strategic communication plans.
Administrative assistant
Roots Fm
01.2020 - 01.2021
- Managed internal newsletters and announcements, enhancing employee engagement and communication.
- Developed social media content and corporate blog posts to support strategic messaging.
- Coordinated internal events and team meetings to strengthen workplace culture.
- Assisted in coordinating internal events, leadership briefings, and team meetings to strengthen company culture.
Public Relations Assistant
Ministry of Information and Strategy
08.2018 - 12.2018
- Assisted in developing and implementing public relations campaigns to promote government initiatives.
- Created corporate communication materials, including press releases, speeches, and reports.
- Managed stakeholder relations, organizing media engagements and public events.
- Developed internal and external communication plans to promote key initiatives.
Education
Bachelor of Arts - Mass Communication
Oduduwa University Ipetumodu
10/2015 - 09/2019
Master of Arts - Public Relations
Sheffield Hallam University
01/2022 - 03/2023
Skills
- Global Media Relations & Stakeholder Management
- Social Media Strategy & Campaign Activation (LinkedIn, X/Twitter, Instagram)
- Executive Visibility & Thought-Leadership Programs
- Content Creation: Press Releases, Media Briefings, Digital Assets
- Trend & News-Agenda Monitoring, Issues Management
- Data-driven Communications: Power BI, Qualtrics, CRM Tools
- Team Collaboration across International Markets
- Crisis Communication & Reputation Management
Timeline
Customer Loyalty Advisor
IAG Loyalty
10.2024 - Current
Technical support specialist
Capita-Samsung
01.2024 - 08.2024
Customer Resolution Advisor
Evri
09.2023 - 01.2024
Communication officer
MTN Telecommunication
01.2021 - 12.2021
Administrative assistant
Roots Fm
01.2020 - 01.2021
Public Relations Assistant
Ministry of Information and Strategy
08.2018 - 12.2018
Bachelor of Arts - Mass Communication
Oduduwa University Ipetumodu
10/2015 - 09/2019
Master of Arts - Public Relations
Sheffield Hallam University
01/2022 - 03/2023
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