JOSEPHINE OLANREWAJU
Manchester,United Kingdom
Summary
A proactive and adaptable professional with a background in communications, customer engagement, and support services. Experienced in coordinating projects, managing stakeholder relationships, and delivering high-quality service in dynamic environments. Passionate about empowering individuals and ensuring smooth operations through strategic planning, problem-solving, and teamwork.
Overview
4
4
years of professional experience
4044
4044
years of post-secondary education
Work History
Customer Loyalty advisor
IAG Loyalty
10.2024 - Current
- Develop and execute internal and external communication strategies to enhance stakeholder engagement and brand visibility.
- Collaborate with internal teams to streamline communication efforts and improve employee and customer experience.
- Utilize data insights to craft strategic recommendations for engagement initiatives and performance improvements.
- Manage CRM systems to track engagement, stakeholder interactions, and communication effectiveness.
- Draft reports summarizing key insights and proposals for senior stakeholders.
Support worker
Knight and jones Recruitment
08.2024 - Current
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording, and reporting on changes to minimize damage.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and well-being needs.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialize.
Customer service representative
Capita-samsung
01.2024 - 08.2024
- Delivered exceptional customer support for Samsung products, addressing inquiries, troubleshooting issues, and resolving complaints.
- Ensured accurate documentation of customer interactions within the CRM system to track resolutions and improve service quality.
- Supported marketing initiatives by promoting new products and services during customer interactions.
- Contributed to team performance by exceeding daily resolution targets and maintaining high customer satisfaction scores.
Customer service representative
Evri
11.2023 - 01.2025
- Provided efficient solutions to customer inquiries, ensuring satisfaction and brand loyalty.
- Maintained accurate documentation of customer interactions in CRM systems.
- Handled escalated customer cases, focusing on resolving complex delivery and service-related issues efficiently.
- Proactively identified recurring customer concerns and worked with the operations team to develop long-term solutions.
- Assisted in improving response templates for the team, enhancing clarity and empathy in customer communications.
- Monitored and reported on trends in customer issues to inform operational improvements and reduce complaint volumes.
Support worker
Major Recruitment Ltd
Doncaster
02.2022 - 09.2023
- Enhanced well-being of patients by providing emotional support and companionship.
- Helped achieve patient independence through guided tasks and activities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted in maintaining a clean environment for improved client health.
- Assured safety measures were met to prevent falls or accidents.
- Administered medication according to schedule, promoting optimal health outcomes.
- Actively listen to client concerns thus creating a comforting environment.
Communication officer
MTN Telecommunication
01.2021 - 01.2022
- Developed and managed internal and external communications, supporting
- corporate messaging and brand reputation.Led the creation of digital content for social media and corporate campaigns, increasing audience engagement.
- Assisted in media relations, securing positive coverage and stakeholder engagement.
- Conducted communication audits to evaluate and improve messaging effectiveness.
Education
Master of Arts - Public Relations
Sheffield Hallam University
01/2022 - 03.2023
Bachelor of Arts - Mass Communication
Oduduwa University Ipetumodu
10/2015 - 09.2019
Skills
- Stakeholder Engagement & Relationship Management
- Project Coordination & Administration
- Communication & Public Relations
- Customer Experience & Support Services
- Problem-Solving & Adaptability
- CRM Systems & Data Management
- Digital & Social Media Communication
Timeline
Customer Loyalty advisor
IAG Loyalty
10.2024 - Current
Support worker
Knight and jones Recruitment
08.2024 - Current
Customer service representative
Capita-samsung
01.2024 - 08.2024
Customer service representative
Evri
11.2023 - 01.2025
Support worker
Major Recruitment Ltd
02.2022 - 09.2023
Communication officer
MTN Telecommunication
01.2021 - 01.2022
Master of Arts - Public Relations
Sheffield Hallam University
01/2022 - 03.2023
Bachelor of Arts - Mass Communication
Oduduwa University Ipetumodu
10/2015 - 09.2019
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