Josephine Holmes

Consistent organisation skills when packing customers shopping, making sure customers are satisfied with how they receive their shopping.

Problem solving skills, making sure that if the product that the customer asks for isn’t available they receive an acceptable alternative substitute.

Time management, keeping a consistent above standard pick rate whilst maintaining standards and ensuring no product damage

• Ensured customer satisfaction by providing efficient and friendly service.
• Optimised workflow in busy periods through successful coordination with the kitchen staff.
• Utilised professional communication skills to resolve customer complaints.
• Showcased extensive knowledge of menu items assisting customer decision making.
• Attended tables regularly checking customer needs were met promptly and processing additional food and drink orders.
• Provided recommendations on specials or seasonal offerings enhancing sales revenue.

• Quickly learnt and applied new skills to daily tasks, improving efficiency and productivity.
• Used Microsoft Word and other software tools to create documents and provide clear communications.
• Attended meetings, using communication and interpersonal skills.
• Supported team members by demonstrating respect and a willingness to help.