Josephine Hamilton
Darlington,Durham
Summary
A highly motivated individual who has over 10 years working within the care sector. I have outstanding interpersonal and communication skills which I can transfer over whilst working at BHP law. I can work as part of a team and can use my initiative when set individual tasks.
I am extremely punctual, always arriving on time within my current job role. I am always striving to learn more and will undertake any additional training which is needed for me to be the best asset I can for the company.
Overview
11
11
years of professional experience
Work history
Mental health care assistant
The Priory Hospital
Middleton St George, Durham
03.2015 - Current
- Provided timely intake, assessment and appropriate intervention to clients experiencing crises.
- Provided emotional support to patients and families facing challenging situations.
- Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
- Assisted clients to achieve personal and treatment-related goals.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
- Performed crisis interventions during emergency cases.
- Maintained confidentiality of clients' information.
- Supported clients with rehabilitation and socialisation in community settings.
- Counselled clients through difficult times using approved and compassionate strategies.
Waitress
Kasbah
San Antonio, Ibiza
05.2019 - 09.2020
- Greeted and escorted guests to tables.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Attended to customer's needs proactively for first-class waiting service.
- Maintained excellent level of service in busy and demanding restaurant environment.
Senior healthcare assistant
Firstpoint homecare
Darlington, Durham
05.2013 - 03.2015
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained confidentiality and compliance standards for optimised patient care.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Submitted reports to manager regarding status of client.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
Education
Basic First Aid - First Aid
The Priory
Darlington 04/2023 - 04/2023
BTEC Health & Social Care level 3 - Health & Social Care
Darlington College
Darlington 09/2011 - 05/2013
BTEC Health & Social Care Level 2 - Health & Social Care
Darliongton College
Darlington 09/2010 - 05/2011
GCSEs - Business Studies
Branksome Comprehensive School
Darlilngton 09/2005 - 09/2010
GCSEs - ICT
Branksome Comprehensive School
Darlington 09/2005 - 09/2010
GCSEs - Maths
Branksome Comprehensive School
Darlington 09/2005 - 09/2010
GCSEs - Statistics
Branksome Comprehensive School
Darlington 09/2005 - 09/2010
GCSEs - English Language
Branksome Comprehensive School
Darlington 09/2005 - 09/2010
GCSEs - English Literature
Branksome Comprehensive School
Darlington 09/2005 - 09/2010
Skills
- Excellent money handling skills
- Self-Motivated
- Always striving to learn and develop within my job role
- Reliable, Friendly and approachable
- Outstanding team working skills
- Can focus and work on independent tasks when needed
- Excellent time management skills and organisational skills
- Hardworking
- Excellent communication skills
- Maintains a professional manor at all times
- Will undertake any training/qualifications that are needed to work within the job role
Languages
English
Fluent
Timeline
Waitress
Kasbah
05.2019 - 09.2020
Mental health care assistant
The Priory Hospital
03.2015 - Current
Senior healthcare assistant
Firstpoint homecare
05.2013 - 03.2015
Basic First Aid - First Aid
The Priory
04/2023 - 04/2023
BTEC Health & Social Care level 3 - Health & Social Care
Darlington College
09/2011 - 05/2013
BTEC Health & Social Care Level 2 - Health & Social Care
Darliongton College
09/2010 - 05/2011
GCSEs - Business Studies
Branksome Comprehensive School
09/2005 - 09/2010
GCSEs - ICT
Branksome Comprehensive School
09/2005 - 09/2010
GCSEs - Maths
Branksome Comprehensive School
09/2005 - 09/2010
GCSEs - Statistics
Branksome Comprehensive School
09/2005 - 09/2010
GCSEs - English Language
Branksome Comprehensive School
09/2005 - 09/2010
GCSEs - English Literature
Branksome Comprehensive School
09/2005 - 09/2010
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