JOSEPHINE GRANT

• Directed a large-scale outsourcing programme, delivering from initial strategic development through solution design to contract signature, securing a £14m agreement to outsource 115 FTE
• Led a business process outsourcing project from strategy to end-to-end design and business case development, to outsource 29 FTEs, with a planned saving of £2.1 million
• Analysed and prioritised ~20 continuous improvement, outsourcing, and automation opportunities across multiple functions, producing a detailed report to inform divisional leadership decisions
• Established governance frameworks and drove capability building, equipping a business unit with OKR expertise to embed measurable, performance-driven delivery across operations
• Introduced a new performance management application, including vendor benchmarking, partner negotiations, and structured evaluation, enhancing tracking of targets and strategic goals
• Authored a comprehensive research report for the operating board, providing recommendations to optimise methodology and inform future operating model decisions
• Developed a Performance Capability Assessment framework to set baselines, track progress, and evaluate the impact of outsourcing, simplification, and standardisation efforts, aligned with strategic KPIs

Woolworths Group is the largest retail group in Australia and New Zealand

• Led a COO-sponsored enterprise programme to design and operationalise the partnership model for the fourth-largest corporate demerger in Australia’s history, establishing governance for 24 partnership agreements valued at approximately $550m annually between Endeavour Group and Woolworths
• Delivered a high-profile workforce remediation programme, modelling and sizing historical underpayments for 100,000+ employees across five retail brands, totalling $250m
• Implemented concurrent process redesign and automation initiatives for 145,000 retail team members, improving pay accuracy and delivering $4m in cost savings
• Built and managed senior stakeholder relationships across all five brands, developing tailored engagement and transition plans to support adoption of automated payroll solutions
• Designed and implemented an executive-level operating board risk framework and performance dashboard, providing oversight and assurance across all partnership agreements

• Led the Programme Management Office (PMO) for 43 strategic business and technology initiatives, providing centralised governance and operational oversight for programmes valued at up to $40m
• Drove portfolio-wide integration, actively managing cross-programme dependencies and establishing transparency across priorities, risks, and delivery milestones
• Established and executed performance assurance, assessing resource utilisation, RAID management, financial controls, and adherence to approved programme plans
• Produced and presented fortnightly portfolio health reports to the executive team, enabling informed decision making and early intervention on delivery risks
• Served as Scrum Master for two agile squads, improving delivery velocity by 25% through disciplined agile practices and continuous improvement
• Designed and implemented a standardised change management framework, embedding consistent change control and impact assessment across all strategic initiatives
• Founded and chaired an innovation and development committee, leading quarterly strategic planning off sites for analytics, digital, strategy and transformation teams

Perpetual is a financial services company providing investment management, wealth advice and corporate fiduciary services

• Implemented a consolidated vendor management process, improving efficiency by 20%
• Delivered a targeted business efficiency initiative, generating $50,000 in savings
• Collaborated with cross-functional teams to design and execute strategic, realistic project schedules
• Led recruitment and training of 20 project team members, ensuring capability alignment with programme objectives
• Managed programme governance, reviewing RAID logs, consolidating portfolio reports, and tracking financials and benefits
• Monitored benefits, financials, and resource allocation for an $8.5m programme, ensuring alignment with delivery targets
• Developed a CIO-level resource utilisation report, enhancing oversight and decision-making across the portfolio

Ignite is a management consulting firm specialising in innovation and change

• Delivered strategic project and change consulting across multiple tiers of government and a FTSE 100 organisation, supporting large-scale operating model and transformation programmes
• Promoted from Coordinator to PMO Lead within 12 months, taking ownership of portfolio governance for a complex 12-stream programme on a major client engagement
• Designed and implemented process optimisation strategies, streamlining business practices and delivering £100k in recurring annual cost savings
• Developed the strategic business case and delivery approach for an outsourcing initiative, driving material efficiency gains and improved operating practices
• Established and maintained programme governance artefacts, including integrated roadmaps, benefits tracking, financials, RAID and dependency management across all 12 workstreams