Josephine Crofts

Enhanced guest satisfaction through friendly, positive reception for visitors.

• Enhanced service quality by delivering immediate, knowledgeable help across guest needs.
• Elevated first-impression standards by ensuring a clean, orderly reception environment.
• Streamlined arrivals and departures by using Opera for check-ins and check-outs.
• Optimised communication flow by accurately taking calls and swiftly relaying messages.
• Improved room fit by assigning accommodation aligned to customer wants and needs.
• Reduced access issues by cutting correct key cards for rooms.
• Supported smooth payments by accurately counting the reception float each period.
• Raised team service standards by training new reception staff in policies.
• Boosted housekeeping readiness by setting up trolleys for room preparation.
• Sustained bar service continuity by stepping in when support was needed.
• Enabled better planning by printing front desk reports for ongoing use.

• Ensuring children's safety and wellbeing
• Babysat children aged 4 to 12 during evenings and after work, providing reliable care and support.
• Oversaw children's care and activities during babysitting sessions.
• Facilitated engaging activities to promote happiness and well-being among children.
• Applied skills from caring for 5 siblings to manage unpredictable behaviour and ensure a safe environment.
• Following a nightly routine to ensure children are in bed on time
• Reading to children
• Cooked meals and prepared snacks for children based on parental instructions.
• Reporting any issues or information to the parents
• Arriving on time and waiting for parents to return before leaving
• Making sure parents find their home how they left it and cleaning up after children.

• Worked at ECE for four years, gaining diverse skills in retail operations.
• Left position due to relocation, with potential for further growth in role.
• Performed various responsibilities at ECE, including:
• Facilitated stock availability by unloading cages
• Working around dangerous heavy machinery
• Physically pricing stock and imputting stock data into a computer database
• Understanding the rules and regulations put in place by the food standards agency regarding use by dates and food storage
• Stocking shelves and ensuring stock is in it's assigned position as stated in the product placement map
• Ensured cleanliness by disposing of waste and pallets
• Working with my colleagues to get out 100s of lines of goods with tight deadlines
• Assisted customers with general inquiries and directed them to the appropriate department or supervisor.
• Providing a clean and welcoming environment for customers
• Following general and specific instructions given by my supervisor
• Creating promotional displays and posters
• Ensuring health and safety guidelines are followed at all times
• Reporting issues to my supervisor
• Packing customers' orders
• Answered phone calls and assisted customers or recorded information to relay to the supervisor.
• Contacting suppliers to order goods when instructed to do so by the supervisor
• Started training on Post Office Horizon system for efficient operations
• Acquired knowledge on alcohol sales compliance through training
• Fully trained in using EPOS system and serving customers
• Lifting heavy items and materials appropriately
• Understanding the use of a card machine, handling money and processing cheques

• My role as cleaner included:
• Cleaning restrooms, including toilets, sinks, changing stations and disabled access equipment
• Emptied bins regularly to maintain a hygienic environment for all users.
• Cleaning windows and doors
• Ensuring all surfaces were clean
• Hoovering and mopping floors
• Sweeping building entrance ways
• Washed and dried utensils to ensure they were safe for future use.
• Managed hazardous materials, ensuring safe storage and disposal to comply with regulations.
• Followed health and safety standards to promote a safe cleaning environment.
• When I first started at ECE I took on a cleaning role, but ended up giving it up once I had moved up in the company and had more responsibilities in my other role.