Josephine Austrie
Summary
A highly competent, motivated, and responsible professional with over 20 years of extensive experience across customer service, administrative support, and data management roles. I possess exceptional communication and organisational skills, enabling me to work effectively both independently and collaboratively within diverse teams. Known for my approachable and professional manner, I excel at building positive relationships with colleagues and clients from various backgrounds. I am quick to learn new concepts and adaptable to changing environments, demonstrating flexibility and a proactive approach to problem-solving. My strong work ethic, initiative, and ability to work efficiently under pressure make me a reliable team member committed to delivering high-quality service, operational excellence, and continuous improvement.
Overview
28
28
years of professional experience
11
11
years of post-secondary education
Work history
Operation Support Agent /Service Assurance
Federal Express
01.2000 - 05.2024
- Managed and escalated complex operational issues, ensuring timely resolution
- Coordinated team activities and liaised with agency contract staff to maintain smooth operations.
- Supported supervisory and managerial functions, including process design, review, and implementation.
- Administrative tasks related to front-line operations, such as data entry, ramp, sort, trace, dispatch activities, front of house and reception duties.
- Handled office-based tasks supporting air network, ramp, gateway, and linehaul operations.
- Provided operational support across air network control, road networks, and customer service functions.
- Operational administration and performance reporting to support and monitor KPI’s.
- Collaborated with vendors to ensure seamless service delivery.
- Conducted forward planning and organised daily work schedules in accordance with predefined procedures.
- Maintained regular communication with first-line management and occasional interaction with senior management.
- Demonstrated strong problem-solving skills to address operational challenges effectively.
Data Entry
UPS
01.1999 - 01.2000
- Entered and validated large volumes of data accurately into company systems to ensure data integrity.
- Maintained and updated customer and operational records with high attention to detail.
- Supported administrative functions by organizing and managing data related to shipments, deliveries, and logistics.
- Ensured timely and accurate data entry to facilitate efficient tracking and reporting processes.
- Collaborated with team members to correct data discrepancies and improve data quality.
- Followed company procedures and protocols to maintain data security and confidentiality.
- Assisted in generating reports and summaries based on entered data for managerial review.
- Managed daily workload effectively, prioritizing tasks to meet deadlines.
- Communicated with internal teams to clarify data requirements and resolve issues promptly.
- Demonstrated strong attention to detail, accuracy, and organizational skills to support operational efficiency.
Court support Agent/ Licensing Clerk
Luton Magistrates court
01.1996 - 01.2000
- Provided administrative support to court operations and legal proceedings.
- Managed case files, ensuring all documentation was accurate, complete, and properly filed.
- Assisted in scheduling hearings and coordinating court activities efficiently.
- Supported licensing processes by processing applications, renewals, and associated documentation.
- Liaised with legal professionals, applicants, and external agencies to facilitate smooth communication.
- Responded to inquiries from the public and legal stakeholders with professionalism and accuracy.
- Maintained confidentiality and adhered to court procedures and protocols.
- Prepared and distributed court notices, summons, and other official correspondence.
- Supported the collection and verification of licensing fees and related financial transactions.
- Ensured compliance with court and licensing regulations and maintained accurate records.
- Managed administrative tasks such as data entry, filing, and document processing to support court and licensing functions.
Education
BSc - Combined Computers Studies, Business Information Technology, Access to higher Education in Computing
Luton & Bedfordshire University
01.1991 - 01.1996
Computer Studies - undefined
Newington College
01.1983 - 01.1984
English, Mathematics, Computer Studies, Art & Design, Human Biology, French - undefined
Foundation Girls School
01.1977 - 01.1982
Skills
- Proficient in Microsoft Office Suite
- Data management and reporting tools
- Customer Service Excellence
- Confidentiality and Data Protection Awareness
- Adaptability to new technologies and systems
- Strong organisational and multitasking abilities
- Leadership
Custom
Available on request
References
References available upon request.
Timeline
Operation Support Agent /Service Assurance
Federal Express
01.2000 - 05.2024
Data Entry
UPS
01.1999 - 01.2000
Court support Agent/ Licensing Clerk
Luton Magistrates court
01.1996 - 01.2000
BSc - Combined Computers Studies, Business Information Technology, Access to higher Education in Computing
Luton & Bedfordshire University
01.1991 - 01.1996
Computer Studies - undefined
Newington College
01.1983 - 01.1984
English, Mathematics, Computer Studies, Art & Design, Human Biology, French - undefined
Foundation Girls School
01.1977 - 01.1982
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