Josephine Akinlabi
Rhondda Cynon Taff
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Account-manager
Inlaks Limited
08.2019 - 01.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
Education
Master Of Science - Public Health
University of South Wales
Pontyprid 07.2023
Bachelor Of Science - Accounting
Obafemi Awolowo University
Ile Ife, Nigeria 04.2018
High School Diploma -
Polytechnic of Ibadan
Oyo State Aug.2011 - Sep.2013
Skills
- Regional Accounts
- Strategic Planning
- Strong Lead Development Skills
- Prospecting and Cold Calling
- Business Negotiation
- Payment Collecting
- Revenue Retention
- Account Management
Timeline
Account-manager
Inlaks Limited
08.2019 - 01.2022
High School Diploma -
Polytechnic of Ibadan
Aug.2011 - Sep.2013
Master Of Science - Public Health
University of South Wales
Bachelor Of Science - Accounting
Obafemi Awolowo University
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