Joseph Colombo
Poole
Summary
Hard-working meticulous individual, excellent at working under pressure, logical thinker, effective and efficient in every manner. Target driven, relationship builder, team leader. Results-orientated individual with 5+ years sales management experience and 10+ years customer service experience showcasing excellent sales figures coupled with great service.
Overview
12
12
years of professional experience
Work history
Showroom Manager
Hendy Group
Ferndown
04.2023 - 12.2024
New and Used Senior Sales Executive
Multiple Brands
08.2019 - 03.2023
- Promote the sale of all new and used cars in line with all aspects of dealership and manufacturer standards
- To achieve sales targets along with secondary accessory and financial services targets
- Confidently build rapport with customers to identify and establish their needs, and pro-actively promote suitable vehicle features and benefits
- Provide the highest levels of customer service - understanding the importance of repeat business
- Producing finance quotations from various lenders
- Upselling additional products and finance
- Organising customers' doc signings
- Ensuring customers agreements are paid out Assisting with finance payouts
- Ensuring customers' previous agreements are settled
- Processing of cash-back via accounts team
- Ensuring customers' cash-back' is processed via accounts through payments team
- Pushing lines for every new and used vehicles
- Processing part exchanges (Retail/Auction/Scrap)
- Purchasing of used vehicles using multiple sources (Mfl, auction, brand)
- Booking work time on used vehicles (Smart repair, body shop, workshop etc)
- Assisting Allocating new vehicles to customer orders (Distribution) customer to vehicle order
- Processing logistical movement of vehicles
- Ensuring customers' purchasing journey is second to none
- Understanding and adhering to the brands processes
- Listing of New and Used vehicles using multiple platforms
- Ensuring showrooms are up-to Brand standard and compliant
- Ensure end-of-day banking is processed
- Opening and closing of business and building
Sales Manager
Mothercare
Branksome
08.2016 - 08.2019
- Managing and motivating a team effectively to achieve results daily
- Planning, Prioritise and delegate workload
- Training session planning and implementation
- Colleague Reviews/Target setting
- Flash reporting
- Mange and resolve customer complaints and queries
- Ensuring sales targets are met within the store and the company as a whole
- Ability to motivate others to re-deliverer the best possible standards
- Opening and closing of the store
- Cash handling
- Delivering exceptional service and advice
- Understanding the customers' wants and needs
Data Processor
Bank of New York Mellon
Poole
11.2015 - 07.2016
- Managing customer accounts accurately and effectively
- Cross referencing two different data bases
- Good understanding of excel spreadsheets and data inputting
- Reconciling customer funds using different programs
Customer Service Supervisor
Bank of New York Mellon
11.2014 - 11.2015
Stock Control Assistant
11.2013 - 11.2014
Checkout Operator
Makro Wholesalers Ltd
11.2012 - 11.2013
- Providing excellent customer service within the store
- Ensure that the stores standards are kept high
- Ensure that all customers' needs are dealt with effectively and efficiently
- To work to the set standard of the store
- To carry out additional tasks that my supervisor sets me
- Updating customer accounts
- Dealing with customers enquires
- Resolving customer complaints
- Customer Service
- Opening up the front of house department and managing the checkout team
- Amend and complete the morning paperwork
- Managing cash and non-cash till levels throughout the day and shutting tills and department down and the end of trading hours
- Banking the cash at the end of the day and sealing ready for collection
Education
A-Levels - Business Studies
Poole High School
09.2008 - 7 2014
10 GCSE - Grade A-C's
Poole High School
Poole 09.2010 - 7 2012
Skills
- Exceptional Organisational Skills
- Diary Management
- Staff development training
- Record Management
- Customer and colleague relationships
- Web based tools
- Process implementation
- Visual Merchandiser
- Problem solver
- Strong communicator
- Ability to use initiative and multi-task
- Management and Leadership
- Sales
- Microsoft Outlook
- Cash Handling
- Microsoft Excel
- Training
Accomplishments
- Completion Level 3 CMI qualification in First line management
- Completion of Renault Accreditation Programme
- Completion of Careers Academy Finance course
- Completion Young Enterprise Aim-higher programme with Bournemouth University
Timeline
Showroom Manager
Hendy Group
04.2023 - 12.2024
New and Used Senior Sales Executive
Multiple Brands
08.2019 - 03.2023
Sales Manager
Mothercare
08.2016 - 08.2019
Data Processor
Bank of New York Mellon
11.2015 - 07.2016
Customer Service Supervisor
Bank of New York Mellon
11.2014 - 11.2015
Stock Control Assistant
11.2013 - 11.2014
Checkout Operator
Makro Wholesalers Ltd
11.2012 - 11.2013
10 GCSE - Grade A-C's
Poole High School
09.2010 - 7 2012
A-Levels - Business Studies
Poole High School
09.2008 - 7 2014
Similar Profiles
Alice Hannigan-PalmerAlice Hannigan-Palmer
Events and Partnership Specialist at Hendy GroupEvents and Partnership Specialist at Hendy Group
CONNIE LAMBERTCONNIE LAMBERT
Service Advisor at Hendy GroupService Advisor at Hendy Group
Callum JacksonCallum Jackson
Automotive service advisor / Parts Team Leader at Hendy GroupAutomotive service advisor / Parts Team Leader at Hendy Group
Victoria LynesVictoria Lynes
Owner / Manager & Creative Director at Edwards Artisan FloristOwner / Manager & Creative Director at Edwards Artisan Florist
Noah HarrisNoah Harris
NVQ level 2 Bench Joiner at TekneNVQ level 2 Bench Joiner at Tekne