Joseph Webb
London
Summary
Experienced Box Office and ticketing professional with strong leadership, sales and customer service expertise gained across West End venues.
Overview
18
18
years of professional experience
Work history
Box Office Manager, Trafalgar Theatre
Trafalgar Entertainment
London
04.2017 - Current
- Lead day-to-day box office operations for a busy commercial theatre venue.
- Oversee customer service across in-person, phone, and email ticket enquiries.
- Manage ticketing processes, reporting, and sales administration to support commercial performance.
- Work closely with internal teams and external stakeholders to ensure efficient sales and ticketing operations.
- Supervise and support box office staff, maintaining high service standards and smooth front-of-house coordination.
- Handle escalated customer issues and contribute to operational improvements and team development.
Ticketing Manager
Ambassador Theatre Group
London
10.2013 - 04.2017
- Managed ticketing activity and supported sales delivery for productions at a busy London venue.
- Coordinated ticketing set-up, sales monitoring, and communication with relevant internal and external contacts.
- Contributed to revenue-focused ticketing operations and high standards of audience service.
Box Office Assistant
Ambassador Theatre Group
London
04.2009 - 10.2013
- Delivered front-line box office service in fast-paced theatre environments.
- Assisted customers with bookings, enquiries, and ticket collections.
- Supported accurate cash handling, ticket sales, and daily operational procedures.
Script Reader
Hampstead Theatre
London
02.2008 - 06.2010
- Assessed and reported on submitted scripts.
- Demonstrated strong literary analysis, attention to detail, and understanding of theatre practice.
Education
MA Theatre, Distinction -
Royal Holloway, University of London
BA Drama & Theatre Arts, First Class - undefined
Goldsmiths College, University of London
Skills
- Box Office management
- Ticketing specialist
- Sales and revenue management
- Customer service
- Sales reporting and analysis
- Client account management
- Team recruitment and line-management
References
References available upon request.
Timeline
Box Office Manager, Trafalgar Theatre
Trafalgar Entertainment
04.2017 - Current
Ticketing Manager
Ambassador Theatre Group
10.2013 - 04.2017
Box Office Assistant
Ambassador Theatre Group
04.2009 - 10.2013
Script Reader
Hampstead Theatre
02.2008 - 06.2010
BA Drama & Theatre Arts, First Class - undefined
Goldsmiths College, University of London
MA Theatre, Distinction -
Royal Holloway, University of London