Joseph Watson
Gateshead,Tyne & Wear
Summary
Organised and dependable Telephone engineer with 8 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Motivated in improving the network, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
14
14
years of professional experience
Work history
Advanced Network Engineer
Openreach
Gateshead, Tyne and Wear
2018.07 - Current
- Maintained network and telephone cables for performance and efficiency to identify weak points and implement improvements
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
- Oversaw installation and testing network lines to meet performance and compliance.
- Proposed engineering solutions to address challenges and reduce common issues.
- Coordinated and supported audit and on-site inspections, liaising with seniors to keep work sites safe and accessible.
- Conducted routine audits on network to ensure compliance with company policies and regulations.
Advice of transfer and Coding
British Telecom
Newcastle , Tyne and Wear
2015.01 - 2018.07
- Adhered strictly to company's coding standards fostering professionalism and consistency across projects.
- Initiated regular code reviews to ensure adherence to best coding practices across team members' work
- Critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions
- Led, trained and mentored trainee Junior Sales Representatives to exceed sales quota
- Exceeded sales targets through consistent customer engagement.
- Evaluated sales strategy impact by collecting, analysing and reporting on sales data
- Increased customer satisfaction by resolving complaints
Fabrication operator
Unipres
Washington , Tyne and Wear
2012.06 - 2015.11
- Accomplished safer work environment by strictly following health and safety regulations.
- Handled heavy and hazardous materials carefully, reducing wastage when necessary.
- Tackled minor machine breakdowns swiftly avoiding prolonged disruption in production line.
- Conducted routine checks on machinery, ensuring effective operation at all times.
- Maintained production line efficiency by adhering to strict operational guidelines.
- Collaborated with team members to optimise workflow processes.
- Set up and performed test activities, assessing equipment function and quickly rectifying errors.
Education
NVQ Level 3 - Networkand Telephone Engineering
Openreach
Newcastle2017-01
Diploma of Higher Education - Electrical, Electronics and Communications Engineering
Newcastle College
Newcastle Upon Tyne2008-05
GCSEs -
Ryton Comprehensive
Gateshead2007-05
Skills
- Creative thinking
- Adaptable and flexible
- Communication
- Dedicated team player
- Problem-solving
Timeline
Advanced Network Engineer
Openreach
2018.07 - Current
Advice of transfer and Coding
British Telecom
2015.01 - 2018.07
Fabrication operator
Unipres
2012.06 - 2015.11
NVQ Level 3 - Networkand Telephone Engineering
Openreach
Diploma of Higher Education - Electrical, Electronics and Communications Engineering
Newcastle College
GCSEs -
Ryton Comprehensive