Summary
Overview
Skills
Work History
Education
Additional Information
Timeline
BusinessAnalyst
JOSEPH VELLA

JOSEPH VELLA

Reading

Summary

I am an Ex-RAF Technical Consulting Engineer for one of the world leaders in IT and networking, Cisco Systems. I have experience of working in both domestic and international military bases in both the UK and Cyprus. I have developed an advanced skillset in project management and IT solutions, enabling me to work in challenging and demanding environments. Problem solving and being analytical are competencies I am well-equipped with and bring to both individual and teamwork. My strong work ethic, reliability and my ability to build healthy relationships have been recognised by my employers where I have had two commendations on the Queen’s Birthday Honours list.

Overview

5
5
years of professional experience

Skills

  • Documentation Development
  • Teamwork and Collaboration
  • Creating working relationships with key stakeholders
  • Multitasking and Prioritisation
  • Training Materials Development
  • Analytical and Methodical
  • Tracking and Documentation
  • Technical Troubleshooting
  • Customer Service
  • Verbal and Written Communication
  • Resolving Problems and Incidents

Work History

Technical Consulting Engineer

Cisco Systems
Reading
09.2022 - Current
  • Playing an instrumental role in the set up of Cisco's first Secure Technical Assistance Centre in the United Kingdom - a new, secure facility to allow clients to upload sensitive data to allow engineers to troubleshoot their faults. This has consisted of liaising with external parties, sticking to timeframes and holding regular meetings within the team and outside individuals to ensure we are constantly working towards our goal.
  • Create process documents that ensure we comply with industry standards.
  • Analyse, document and rectify customer issues and ensuring they're fixed in a timely manner by constant communication with third party engineers.
  • Consult clients by creating and compiling documents and reports to present recommendations and vulnerabilities.
  • Maintain composure in the face of difficult customer situations by escalation or de-escalation.

Cyberspace Communications Specialist

Royal Air Force
Cyprus
08.2021 - 09.2022
  • Created a strong ability to work as part of a team with civilian and military partners in a Tri-Service environment and created strong working relationships.
  • Uphold principles of confidentiality and professionalism in a security-sensitive environment.
  • Oversaw junior members of the team and provided training.
  • Maintained professionality and efficiency whilst working closely with leadership. This allowed me to become the only individual of five to be recommended for promotion.
  • Documented daily, weekly and monthly tasks ensuring we are following all processes.

Cyberspace Communications Specialist

Royal Air Force
Qatar
01.2022 - 05.2022
  • Collaborated with the team to promote, plan and organise communication materials.
  • Created healthy working relationships with different militaries of across the world. For example, American, Qatari and more.
  • Responsible for the UK's SharePoint site and created pages to facilitate customer demands.

Cyberspace Communications Specialist

Royal Air Force
Oxfordshire
12.2018 - 08.2021
  • Played a crucial role in one of RAF Benson's biggest IT projects and facilitated a move that allowed Members of Parliament and members of the Royal Family to fly out of Benson. This project allowed me to work with important stakeholders both internally to RAF Benson and externally. Timelines and the high demands of our customers were met to such a high standard, our small team of four were included on the Queen's Birthday Honours List.
  • Led an organisation-wide IT programme, rolling out high-security laptops to 2000 users on behalf of the Ministry of Defence. This involved managing a team of six individuals and ensuring appropriate training to all users was given. This consisted of liaising with all different departments of the station and prioritisation.
  • Selected by my senior management to lead the training and development of the team by organising and delivering ‘Train the Trainer’. I am a reliable individual and this demonstrates a high level of trust and confidence in my abilities by senior management.

Education

Some College (No Degree) - Information And Communications Technology

Royal Air Force
Cosford
12.2018

Some College (No Degree) - A-Levels

The Catholic High School
Chester
06.2016

Some College (No Degree) - GCSEs

St Joseph's High School
Wrexham

Additional Information

Sport & Travel

Enthusiastic about sport, I used to represent the Station football team. Post-military, I have maintained a good level of fitness and enjoy going on hikes or doing a gym workout.
I’m also a big Wrexham AFC fan!
I gain great enjoyment experiencing different cultures and spent four weeks travelling Europe. I also spent four weeks along the east coast of America and Florida.

**Security clearance available upon request.

Timeline

Technical Consulting Engineer

Cisco Systems
09.2022 - Current

Cyberspace Communications Specialist

Royal Air Force
01.2022 - 05.2022

Cyberspace Communications Specialist

Royal Air Force
08.2021 - 09.2022

Cyberspace Communications Specialist

Royal Air Force
12.2018 - 08.2021

Some College (No Degree) - Information And Communications Technology

Royal Air Force

Some College (No Degree) - A-Levels

The Catholic High School

Some College (No Degree) - GCSEs

St Joseph's High School

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JOSEPH VELLA