Joseph Thorpe
Liverpool
Summary
Service-centric Restaurant Supervisor with over 12 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to customer satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards at all times.
Overview
15
15
years of professional experience
Work History
Supervisory/Management Positions
The Restaurant Group Concessions/The Big Table
01.2017 - Current
- I have worked in multiple locations for my employer, currently in Frankie and Benny's, I have also worked for Est, Trafford Centre, Chiquito, Manchester Printworks, and Chiquito, Liverpool. Initially as a server but progressing to a supervisor position in which I take the responsibility of running the restaurant, this includes:
- Restaurant opening and closing, shift plans, staff training and development.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Maintained accurate records of sales, labor and other costs.
- Organized implementation of new banners, displays, and menus.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Duty Manager
Iceland Frozen Foods
03.2020 - 07.2021
- I started as a team member quickly progressing to the duty manager position where I was assisting the management team in daily operations.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager
Heladeria Pizzeria Vittoria Restaurant
01.2016 - 10.2019
- In my position of assistant manager, as well as being in charge of daily operations such as stock checks, menu planning and staff training my responsibilities also included the meeting and greeting of customers, recommendations of the house specialties and answering any questions regarding food and drinks.
- My duties also included ensuring that customers receive professional and friendly service at all times.
- Monitored cash intake and deposit records, increasing accuracy.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Runner and office based PA
Movie set : Assassin's Creed
01.2015 - 09.2015
- Employed as a Runner and office based PA, I was in charge of phone lines and communication for the production team, helping with the contracts, equipment rental, car rental and keeping track of necessary utilities such as safes or containers, organisation and daily tasks which included basic office work, dealing with emails, phone calls.
- Monitored supplies of key inventory items.
- Ran errands for various employees throughout company.
Waiter
Heladeria Pizzeria Vittoria Restaurant
01.2013 - 01.2015
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Office Assistant
Home Management Services
01.2010 - 01.2012
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Working as a meet and greet member of the staff at H.M.S. A property rental company.
- My main duty was translating /interpreting for their English speaking clients requests for accommodation and service.
Education
O level -
IES CABO DE GATA. IES SOL DE PORTOCARRERO
06.2013
Skills
- Bilingual
- Communication skills
- Computer literate
- Customer service
- Team management
- Recruitment
- Relationship building
- Sales operations
- Service quality enhancements
- Health and safety standards
Timeline
Duty Manager
Iceland Frozen Foods
03.2020 - 07.2021
Supervisory/Management Positions
The Restaurant Group Concessions/The Big Table
01.2017 - Current
Assistant Manager
Heladeria Pizzeria Vittoria Restaurant
01.2016 - 10.2019
Runner and office based PA
Movie set : Assassin's Creed
01.2015 - 09.2015
Waiter
Heladeria Pizzeria Vittoria Restaurant
01.2013 - 01.2015
Office Assistant
Home Management Services
01.2010 - 01.2012
O level -
IES CABO DE GATA. IES SOL DE PORTOCARRERO
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