Summary
Overview
Work history
Education
Skills
Timeline
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Joseph Thorne

Cardiff,South Glamorgan

Summary

Dedicated Customer service individual with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Also a Collaborative individual with cohesive team leadership expertise. Demonstrates exceptional sales, customer service and complaint handling skills. Harnesses creative problem solving to improve processes and boost results.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Apprentice Civil Engineer

Cardiff Council
Cardiff, Vale of Glamorgan
04.2024 - 05.2025
  • Contributed to construction project by delivering as-built drawings of project modifications.
  • Conducted site surveys to evaluate project feasibility.
  • Collaborated with senior civil engineers to gain comprehensive insight into best techniques, practices and skills.
  • Participated in regular training, workshops, and theory lessons to acquire expertise in civil engineering best practices and enhance skills.
  • Determined project estimates to execute construction within budget constraints.

Customer service advisor

Admiral
Cardiff, Vale of Glamorgan
11.2022 - 04.2024
  • Answered customer questions through a variety of different platforms such as live chat and phone.
  • Maintained excellent customer satisfaction by resolving issues, product difficulties, complaints and questions efficiently and effectively.
  • Conducted general administration such as issuing refunds, responding to enquiries and answering external calls.
  • Helped customers feel valued and appreciated by proactively going the extra mile to solve queries and complaints.
  • Provided extensive, technical and in-depth information into product specifications to customers when required.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Addressed customer service enquires quickly and accurately.

Crew member

McDonald's
Cardiff, Vale of Glamorgan
05.2022 - 11.2022
  • Assisted kitchen staff in preparing food during peak trading periods.
  • Took customer orders quickly and accurately, reducing customer wait times.
  • Maintained excellent customer satisfaction by providing friendly, attentive and polite service.
  • Considered critical factors during food preparation, including presentation, portion control and special requests.
  • Monitored and recorded ingredient inventory to support stock management.

Front of house supervisor

Cleverchefs
Cardiff, Vale of Glamorgan
09.2021 - 04.2022
  • Opened and closed building 5 days weekly, including locking up and setting the alarm.
  • Interacted with visitors on event operations and safety, ensuring that all customers had a positive experience at the venue.
  • Ensured that appropriate standards of courtesy, behaviour and dress were maintained at all times.
  • Wrote detailed event reports at the end of shift, recording visitor numbers and highlighting key action points.
  • Acted as first point of contact for visitors, overseeing meeting, greeting and seating.

Education

GCSEs -

Llanishen High School
Cardiff
09.2017 - 07.2022

Skills

  • Compliance
  • Time management
  • Customer satisfaction
  • After-sales support
  • Team management
  • Complaint handling
  • Customer relations
  • Effective communication
  • Inventory management
  • Cleanliness standards
  • Product knowledge

Timeline

Apprentice Civil Engineer

Cardiff Council
04.2024 - 05.2025

Customer service advisor

Admiral
11.2022 - 04.2024

Crew member

McDonald's
05.2022 - 11.2022

Front of house supervisor

Cleverchefs
09.2021 - 04.2022

GCSEs -

Llanishen High School
09.2017 - 07.2022

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Joseph Thorne