Resourceful individual with outstanding knowledge of the building and housing sector. Unparalleled, real hands on experience of property development and maintenance. A proven track record of delivering high end refurbishments on time and within budget while maintaining fantastic customer satisfaction and relationships. Consistently keeping a breast of new and improved building standards and techniques.
Overview
15
15
years of professional experience
Work History
Construction manager/ Company Owner
J& D Snape LTD
Edale , Derbyshire
06.2014 - Current
Oversaw all day-to-day site operations.
Held construction and installation teams accountable for performance against specific schedules and man-hour budgets.
Communicated with clients and customers to proactively deliver relevant information.
Supported cost-effective working methods to reduce project outgoings and maximise potential profits.
Troubleshot issues and delivered corrective action quickly to prevent production delays.
Provided friendly, professional service, checking customer satisfaction with completed works to uphold business reputation.
Made estimates of project costs, issued invoices and collected payments.
Maintained accurate property and file records on repair works and progress on jobs.
Delivered short-term plans and performance requirements, holding weekly progress meetings.
Oversaw budget management to keep to financial targets.
Researched and identified potential business opportunities in untapped markets to drive revenue.
Managing director
J D G Snape ltd
Edale , Derbyshire
06.2015 - 02.2020
Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Handled any guest complaints.
Designed, implemented and managed all business growth and expansion
Managed kitchen records to maintain a level 5 food safety record
Met health and safety guidelines to maintain compliant working environments.
Stored cash floats and delivered secure banking procedures.
Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
Wrote end of shift reports to facilitate service continuity.
Oversaw inventory and stock management, optimising levels for operational continuity.
Managed customer service interactions, addressing concerns and preserving positive experiences.
Coordinated marketing initiatives, contributing to increased patronage and revenue.
Directed staff schedules and rotas optimising workforce efficiency.
Enforced health and safety procedures to prioritise staff and customer wellbeing.
Site manager/Project Manager
In House Developments
Sheffield , South Yorkshire
02.2009 - 05.2014
Established work schedules and assignments for employees, maintaining staffing levels at all times.
Conducted regular site inspections to comply with safety guidelines.
Controlled costs allocated for plant, labour and materials.
Collaborated with designers, Structural engineers and subcontractors to fulfil project goals.
Maintained a clean working environment.
Kept workforce in compliance with operational standards and safety regulations by closely monitoring activities.
Minimised defects through inspections.
Worked daily with all trades to maintain a high level of workmanship and finish.
Administered site diary with comprehensive visitor, meeting and incident logs.
Liaised with project stakeholders to address concerns for project success.
Education
Diploma of Higher Education -
Sava residential and building surveying
Manchester
GCSEs -
King Ecgbert School
Sheffield
07.1996
Skills
Project planning
Building systems and services
Design and planning
Construction contract negotiation
Labour resource allocation
Interior and exterior renovation
Construction safety compliance
Project scheduling
Exemplary communication
Inspection principles
Construction management
Contractor management
Subcontractor management
Excellent customer relations
Practical Skills
Plastering and Rendering
First and second fix plumbing including MDPE (not including gas)