Joseph Smythe
Sheffield,North Yorkshire
Summary
A motivated individual with experience working in a small business environment, assisting with day-to-day operations, providing accurate and swift customer service, and general administrative tasks. Comfortable working independently or with a group, communicating clearly with clients or customers, and quickly adapting to new tasks. Known for being organised and eager to learn, I possess a strong and positive work ethic while maintaining a professional attitude.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
Work history
Account manager
The Advice Centre LTD
Sheffield, South Yorkshire
2024.11 - 2025.11
- Managed many of our clients and made sure to address their needs in a timely manner.
- Assisted clients with their digital marketing and provided advice on how they can optimise their content for increased reach.
- Improved our internal business systems by setting up automations that assisted with general day tasks.
- Learned and became proficient with CRM and CMS systems.
- As a client-first position, I strengthened my communication skills and confidence when dealing with customers.
- Assisted in delivering excellent customer service through various channels such as phone, live chat, and email.
Copywriter volunteer
Element Society
Sheffield, South Yorkshire
2024.03 - 2024.04
- Assisted in rewriting a page from the main website with new updated copy.
- Was a temporary volunteering position.
- The new page I rewrote resonated more with the target audience, which eventually lead to better turnout for the charity event.
Education
A-Levels - English Language
Thomas Rotherham College
Rotherham 2018.09 - 2020.07
A-Levels - Computer Science
Thomas Rotherham College
Rotherham 2018.09 - 2020.07
A-Levels - IT
Thomas Rotherham College
Rotherham 2018.09 - 2020.07
GCSEs - English Language
Handsworth Grange Community Sports College
Sheffield 2013.09 - 2018.07
GCSEs - Maths
Handsworth Grange Community Sports College
Sheffield 2013.09 - 2018.07
Skills
- Verbal communication skills with customers and clients
- Business and marketing automation
- CRM and CMS systems
- Proficiency with Microsoft Office Suite
- Excellent written communication and attention to detail
- Organisational and time management skills
- Curious mindset that is always eager to learn new things
Timeline
Account manager
The Advice Centre LTD
2024.11 - 2025.11
Copywriter volunteer
Element Society
2024.03 - 2024.04
A-Levels - English Language
Thomas Rotherham College
2018.09 - 2020.07
A-Levels - Computer Science
Thomas Rotherham College
2018.09 - 2020.07
A-Levels - IT
Thomas Rotherham College
2018.09 - 2020.07
GCSEs - English Language
Handsworth Grange Community Sports College
2013.09 - 2018.07
GCSEs - Maths
Handsworth Grange Community Sports College
2013.09 - 2018.07