Joseph Smith
Bicester,Oxfordshire
Summary
A dedicated professional with expertise in clienteling and networking, adept at building lasting relationships with high-net-worth clients through strategic partnerships. Demonstrates operational excellence and meticulous attention to detail in maintaining store standards and visual merchandising. Fosters team spirit by encouraging open communication and collaboration, creating a supportive environment for growth. Leads by example with transparency, integrity, and vulnerability, promoting a culture of openness within the team. As a brand ambassador, possesses deep knowledge of craftsmanship, heritage, and luxury trends to uphold the brand image.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work history
Assistant store manager
Loro Piana
Bicester, Oxfordshire
2022.05 - Current
- Team Leadership & Development: Training staff on luxury storytelling, product knowledge, and conducting performance evaluations to drive staff excellence. Mentoring individuals to develop talent internally.
- Clienteling & Relationship Management: Expertise in building a high-net-worth client base (VICs), utilising CRM software to drive repeat business, and delivering tailored luxury experiences.
- Scheduling: Scheduling staff rotas to meet business demands and regularly reviewing sales trends to optimise productivity.
- Sales & KPI Optimization: Proven ability to exceed sales targets (KPIs), improve conversion rates, increase Average Transaction Value (ATV), and boost Units Per Transaction (UPT).
- Visual Merchandising & Operations: Maintaining high-end brand standards, inventory management, replenishment, and ensuring stock accuracy.
Department manager
Loro Piana
Bicester, Oxfordshire
2017.02 - 2022.05
- Clienteling: Fostering long-term client relationships through personalized service and exclusive brand experiences.
- Brand Ambassadorship: Acting as a role model on the shop floor to ensure the team upholds the luxury standards of the brand.
- People Leadership: Mentoring, motivating, and training a high-performing team to deliver tailored, exceptional customer experiences.
- Commercial & Sales Driving: Monitoring Key Performance Indicators (KPIs) to meet or exceed department sales targets.
Sales advisor
Loro Piana
Bicester, Oxfordshire
2012.12 - 2017.02
- Clienteling & Relationship Management: Building, maintaining, and developing a loyal client database, sending personalized greetings, and offering high-touch service.
- Exceptional Service: Providing a bespoke, memorable shopping experience that reflects the brand's luxury status.
- Product Expertise: Demonstrating comprehensive knowledge of materials, craftsmanship, and brand heritage to sell products.
- Sales Targets: Achieving and exceeding personalized sales goals through proactive upselling and cross-selling.
Floor manager
Ralph Lauren
Bicester, Oxfordshire
2008.07 - 2012.11
- Improved customer satisfaction by streamlining floor operations.
- Ensured visual merchandising standards were maintained for an appealing shopfront.
- Supported sales team in achieving targets by providing training and guidance about products and services available in the store.
- Oversaw staff performance reviews for improved productivity.
Education
A-Levels -
Cheney Upper School
Oxford, Oxfordshire 1994.09 - 1995.08
Skills
- Clienteling & Networking: Building lasting, exclusive relationships with high-net-worth clients, often extending beyond the store through partnerships with partners and personal shoppers
- Operational Excellence & Attention to Detail: Meticulous maintenance of store standards, visual merchandising, and compliance with operational procedures
- Encourage growth and foster team spirit: Create an environment where members can speak up, share ideas, ask for help, or admit mistakes without fear of punishment
- Lead by Example: Demonstrate transparency, integrity, and vulnerability as a leader If you are open about challenges, your team will be too
- Brand Ambassadorship: Deep knowledge of craftsmanship, heritage, and luxury trends to uphold brand image
Affiliations
- Golf
Timeline
Assistant store manager
Loro Piana
2022.05 - Current
Department manager
Loro Piana
2017.02 - 2022.05
Sales advisor
Loro Piana
2012.12 - 2017.02
Floor manager
Ralph Lauren
2008.07 - 2012.11
A-Levels -
Cheney Upper School
1994.09 - 1995.08