Mixed Martial Arts
Joseph Runsewe
Sales Representative
Chatham,Kent
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Persistent Sales Representative with a robust foundation of technical knowledge, adept at identifying prospects and converting leads into customers. Leverages AI tools and data-driven strategies to refine sales techniques and surpass goals. Known for creativity and impactful communication, excels in building relationships and boosting customer satisfaction. Committed to continuous learning and professional development to remain competitive in the industry.
Overview
2
2
years of post-secondary education
4
4
Certificates
2
2
years of professional experience
Work History
Sales Representative
C King Digital
4 2024 - Current
- Significantly increased conversion rates by successfully turning 30% of a targeted list of over 100 potential customers into paying clients through cold calling, email, LinkedIn, and strategic relationship building.
- Surpassed call targets and demonstrated strong remote work skills by efficiently managing a high dial volume of 70+ cold calls per day in a remote environment, while meticulously maintaining and enriching lead records.
- Expanded customer base through cold calling, networking, and relationship building.
Office Administrative Assistant
London Fire Solutions
10.2023 - 4 2024
- Improved appointment booking efficiency by 400% by creating and maintaining AI-enabled Python scripts that automate database tasks and streamline operations, enhancing data integrity.
- Elevated customer satisfaction levels by resolving issues promptly and delivering exceptional customer service over phone and email.
- Maximized resource utilization and ensured efficient scheduling by coordinating appointment bookings.
Customer Service Manager
Ladbrokes Coral
Chatham, Kent
2023.01 - 2023.10
- Boosted customer satisfaction by 20% and kept more customers by improving service, training teams better, and solving problems faster, which helped our overall operations.
- Met all industry rules for gambling safety by strictly following policies and teaching customers about safe gambling, which also lowered risks.
- Improved customer happiness and loyalty by effectively handling tough issues, using the best resources to find solutions.
- Rapidly built strong relationships with customers, quickly meeting their needs, which further increased return visits by about 15%.
Education
BTEC - Engineering
09.2022 - 06.2024
A-Level - Computer Science
09.2022 - 06.2024
Skills
Python for Process and Database Automation
Certification
AI For Business Specialization
Timeline
AI For Business Specialization
07-2024
Hubspot Inbound Marketing
02-2024
Hubspot Inbound Sales
01-2024
Office Administrative Assistant - London Fire Solutions
10.2023 - 4 2024
Customer Service Manager - Ladbrokes Coral
2023.01 - 2023.10
Waterfront UTC - BTEC, Engineering
09.2022 - 06.2024
Oxbridge - A-Level, Computer Science
09.2022 - 06.2024
Microsoft Azure Administrator Associate
09-2022
Sales Representative - C King Digital
4 2024 - Current
Interests
Large Language Models
Complaining about Season 8 of Game of Thrones
Work Preference
Work Type
Full TimeImportant To Me
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