Joseph Pritchard
Cwmbran,Gwent
Summary
A dedicated and ambitious hospitality professional with a passion for delivering exceptional guest experiences, cultivated from the age of 16 when I began my journey as a waiter. Through hard work, commitment, and a genuine love for the industry, I have rapidly progressed into management roles, gaining valuable experience across various front-of-house departments.
I was fortunate to receive a scholarship opportunity to work abroad in Canada, where I spent five months honing my skills in a dynamic hotel environment. This international experience reinforced my enthusiasm for the fast-paced, ever-evolving, and rewarding world of hospitality. I thrive in high-pressure settings, enjoy overcoming challenges, and take pride in leading teams with a focus on excellence, service, and continuous improvement.
Thank you for taking the time to review my CV.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Celtic Manor Resort
Newport, Gwent
03.2023 - Current
- Oversee four key front-of-house departments: Front Office, Concierge, Transportation, and Guest Relations.
- Lead a team of 73 staff, supported by departmental managers (Front Office, Concierge, Transport, and Guest Relations).
- Provide mentoring and strategic guidance to team members and managers, fostering professional growth and operational excellence.
- Conduct daily senior management meetings and act as Duty Manager in the absence of the Operations Director, including overnight stays and on-call responsibilities.
- Manage departmental payroll in alignment with revenue targets, ensuring cost efficiency.
- Use forecasting tools such as IDeaS to support data-driven decisions and accurate revenue predictions.
- Coordinate complex transportation logistics for hotel events, including delegate transfers to partner and sister properties.
- Actively participate in senior leadership meetings, contributing to operations, sales strategies, and yield planning.
- Champion staff development and training to uphold 5-star service standards and ensure every guest receives a warm and professional welcome.
- Maintain strong interpersonal relationships with high-profile clients and internal teams, promoting an open-door leadership style that encourages communication.
- Manage front-of-house operations across a multi-property portfolio: a 60-room Manor House Hotel, a 397-room Main Resort, and 12 luxury Hunter Lodges.
Assistant Front of House Manager
Celtic Manor Resort
Newport, Gwent
07.2022 - 03.2023
- Managed team rotas to ensure efficient staffing during peak times.
- Handled difficult situations calmly resolving conflicts effectively.
- Supported the Front of House Manager in daily administrative tasks for smooth operations.
Event Manager
Celtic Manor Resort
Newport, Gwent
01.2022 - 07.2022
- Oversaw the planning and execution of golf days, conferences, and evening galas, ensuring exceptional guest experiences.
- Liaised directly with clients to determine precise event requirements and expectations.
- Managed all aspects of pre-event planning to ensure seamless delivery of the client's vision.
- Ensured compliance with all health and safety regulations throughout the event.
- Created detailed and accurate Event Orders and ensured the operations management team were fully briefed.
- Acted as the primary point of contact during events, troubleshooting issues and ensuring client needs were met in real-time.
Front of House Supervisor
Celtic Manor Resort
Newport , Gwent
06.2021 - 01.2022
- Promoted to supervisor role after completing a degree in Hotel and Hospitality Management.
- Managed a team of 17 front office agents, overseeing daily operations and team performance.
- Supervised check-in and check-out procedures, ensuring efficient and seamless guest experiences.
- Handled guest feedback professionally, resolving issues promptly to maintain high satisfaction levels.
- Led the daily running of shifts, demonstrating strong leadership and organisational skills.
- Utilised effective communication and problem-solving abilities to support both team and guest needs.
- Contributed to a smooth front office operation through proactive decision-making and team guidance
Education
GCSEs - Music, Drama, PE
St Albans RC Hight School
PontypoolA-Levels - Performing Arts, Drama, Medical Science & Health & Social Care
St Albans RC High School
PontypoolBachelor of Arts - Hotel & Hospitality Management
University of South Wales
Newport Skills
- Financial budgeting
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Financial reporting
- Strategic planning
- Project scheduling
- Conflict Resolution
- Project Management
- Budget management
Accomplishments
- Recognised with a nomination for Employee of the Year (2023)
- Nominated for Manager of the Year (2024 & 2025), reflecting consistent performance, leadership, and dedication
References
References available upon request.
Timeline
Front of House Manager
Celtic Manor Resort
03.2023 - Current
Assistant Front of House Manager
Celtic Manor Resort
07.2022 - 03.2023
Event Manager
Celtic Manor Resort
01.2022 - 07.2022
Front of House Supervisor
Celtic Manor Resort
06.2021 - 01.2022
GCSEs - Music, Drama, PE
St Albans RC Hight School
A-Levels - Performing Arts, Drama, Medical Science & Health & Social Care
St Albans RC High School
Bachelor of Arts - Hotel & Hospitality Management
University of South Wales
Similar Profiles
David BabejDavid Babej
Head Bartender at Celtic ManorHead Bartender at Celtic Manor
Chloe WheelerChloe Wheeler
Food & Beverage Supervisor at Celtic Manor CollectionFood & Beverage Supervisor at Celtic Manor Collection
THOMAS MATTHEWSTHOMAS MATTHEWS
Assistant Golf Manager at The Celtic ManorAssistant Golf Manager at The Celtic Manor
Evan HavardEvan Havard
Youth worker at The Parish TrustYouth worker at The Parish Trust
Victoria WatersVictoria Waters
Pastoral Coach at Cwmbran High SchoolPastoral Coach at Cwmbran High School