Joseph Orwin

• Delivered on a force-wide digital reporting programme covering 70+ police sites, linking energy, emissions, and estates data into unified Power BI dashboards to drive operational efficiency and support sustainability targets.
• Led the design and implementation of key analytics products (gas, electricity, water, EV charging, solar generation, and carbon forecasting) – providing management insight for £16m+ annual estate spend.
• Collaborated with Sustainability, Finance, and EFM leadership to define requirements, prioritise deliverables, and ensure outputs aligned with strategic objectives and compliance standards.
• Implemented governance and assurance processes across performance reporting, improving transparency and data quality across business areas.
• Produced business cases and benchmarking documentation evidencing £2m+ in potential savings through improved asset and energy management.
• Applied PRINCE2/Agile principles to plan, iterate, and deliver digital reporting solutions under tight deadlines.
• Championed continuous improvement by identifying automation and process-optimisation opportunities across estates systems.

Key achievement: Delivered the force’s first integrated sustainability and performance dashboard suite, creating a foundation for long-term data-driven decision making within SYP Estates and Facilities.

• Carried out new hardware installations and updates, keeping systems functional and secure.
• Installed new software for users and monitored version and patch update requirements.
• Followed technical documentation for accurate installation, maintenance and repair work.
• Established and troubleshot network and data communications systems.
• Tracked computer system and network performance to identify root causes of issues.
• Orchestrated deployment of services through external providers including CRM, leased line and telephony.
• Assisted the Performance and Support Partner (EFM) in managing the annual business planning process, ensuring alignment with strategic objectives.
• Developed and implemented a performance management framework for tracking departmental KPIs.
• Conducted performance analysis and generated statistical reports, identifying trends and areas for improvement.
• Regularly presented findings to senior management and stakeholders to support decision-making.
• Undertook research to keep the department updated on sector and legislative developments.
• Enhanced data collection methods to improve data quality and reporting accuracy.

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• Modified current systems to enhance workflows and meet new needs.
• Designed impressive solutions to overcome existing system challenges.
• Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
• Partnered with users to understand and define system requirements.

• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Maintained detailed and current records of inventory, personnel activities and business finances.
• Enforced service standards to maintain establishment reputation for excellence.

• Leveraged strong communication skills to resolve customer inquiries and complaints efficiently.
• Maintained operations, including transaction handling and stock management, ensuring compliance with company policies.
• Collaborated with team members to achieve performance targets, receiving recognition for outstanding service.