Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Joseph Nyame

Digital Transformation & Project Management Professional

Summary

Dynamic IT and finance professional with a proven record of driving digital transformation, optimising operational efficiency, and exceeding performance targets across NHS and corporate environments. Skilled at improving system proficiency and reducing SLAs, I deliver measurable results through a balance of technical expertise, project management, and stakeholder engagement. Known for completing high-value projects ahead of schedule, enhancing digital maturity across care settings, and streamlining finance and IT processes, I bring a performance-driven edge that sets me apart from peers.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

GP IT Facilitator

NHS South East London
08.2024 - 07.2025
  • Delivered training to 30+ GP practices, improving clinical system use by 40% and reducing support demand.
  • Coordinated digital project delivery with 98% SLA resolution rate, ensuring minimal disruption during migrations.
  • Produced service review agendas and minutes, ensuring clear action tracking and governance.
  • Managed stakeholder engagement, ensuring successful adoption of new tools and processes.

Senior Digital Support Officer

NHS South East London
08.2023 - 07.2024
  • Onboarded 100% of targeted care homes onto DSPT, raising compliance from 38% to 92%.
  • Supported 60+ care homes, increasing digital maturity ratings by 30%+.
  • Chaired and coordinated digital boards, tracking 20+ actions with 95% completion.
  • Planned and delivered borough-wide digital engagement events.

Digital Integration Support Liaison Officer

NHS SEL
01.2022 - 07.2023
  • Enhanced care home digital maturity by 25% year-on-year through targeted training.
  • Increased NHS Mail registrations by 80%, enabling faster communication and record sharing.
  • Produced dashboards across 40+ care homes with 100% DSPT compliance.

ACU Finance Assistant

NHS
08.2021 - 01.2022
  • Processed £400K+ in patient payments with full compliance.
  • Reduced billing errors by 50% and improved payment processing speed by 30%.

Mobile Migration Analyst / Deployment Engineer

NHS
01.2020 - 07.2021
  • Managed deployment of 1,200+ mobile devices, finished 2 weeks early.
  • Trained and mentored staff, cutting onboarding time by 40%.
  • Achieved 96% user satisfaction across migrations.

IT Assets Administrator

NHS
01.2020 - 07.2020
  • Managed 2,000+ IT assets with 99% accuracy.
  • Identified £15K+ savings through reallocation.

Assistant Manager / Sales Adviser

Vodafone
06.2018 - 01.2020
  • Exceeded sales targets by £9,000+ monthly.
  • Boosted upselling by 35%, increasing revenue by £2,500+ per month.
  • Trained recruits, improving conversion rates by 22%.

Executive Box Waiter

Delaware North
02.2017 - 06.2018
  • Delivered 95%+ VIP satisfaction.
  • Coordinated service for 10+ executive guests per event.

Education

MSc - Finance and Investment Banking

University of Hertfordshire
01.2019

BA (Hons) - Business and Finance

University of Hertfordshire
01.2018

Skills

  • Project & Programme Management

  • Digital Transformation & Adoption

  • Service Governance & Risk Reporting

  • Stakeholder Engagement & Training Delivery

  • Finance & Budget Alignment

  • IT Systems Administration (Intune, MEM, AD, NHS Mail)

  • SLA Management & Process Optimisation

  • Project planning and development

  • Technical acumen

Certification

PRINCE2 Practitioner (2025)

Accomplishments

  • Digital Transformation Leadership: Delivered 25+ NHS digital projects, including a rollout of 1,200+ devices completed 2 weeks early with a 96% satisfaction rate.
  • Efficiency Gains: Improved GP system proficiency by 40% through training, while ensuring a 98% SLA resolution rate across practice migrations.
  • Service Performance: Increased South East London DSPT compliance from 38% to 92%, achieving one of the fastest adoption rates nationally.
  • Risk & Governance: Maintained risk logs, produced highlight reports, and escalated critical dependencies—supporting decision-making at borough and ICB levels.
  • Cost Savings: Identified £15K+ in IT asset savings and reduced billing errors by 50% in NHS finance operations.
  • Stakeholder Engagement: Chaired boards, produced minutes, and coordinated 60+ care homes, improving digital confidence by 30%+.
  • Training Impact: Designed and delivered training for GPs, care homes, and staff, cutting support queries by over 35%.

Timeline

GP IT Facilitator

NHS South East London
08.2024 - 07.2025

Senior Digital Support Officer

NHS South East London
08.2023 - 07.2024

Digital Integration Support Liaison Officer

NHS SEL
01.2022 - 07.2023

ACU Finance Assistant

NHS
08.2021 - 01.2022

Mobile Migration Analyst / Deployment Engineer

NHS
01.2020 - 07.2021

IT Assets Administrator

NHS
01.2020 - 07.2020

Assistant Manager / Sales Adviser

Vodafone
06.2018 - 01.2020

Executive Box Waiter

Delaware North
02.2017 - 06.2018

BA (Hons) - Business and Finance

University of Hertfordshire

MSc - Finance and Investment Banking

University of Hertfordshire
Joseph NyameDigital Transformation & Project Management Professional