Joseph Newman
Leeds,West Yorkshire
Summary
Accomplished professional with expertise in hospitality management, known for exceptional communication excellence and leadership proficiency. Demonstrates strong skills in pressure handling, staff training delivery, and workload prioritisation. Proficient in beer draught system maintenance and ensuring legislation compliance awareness. Adept at budgeting proficiency, cash handling, and bookkeeping basics. Committed to knowledge sharing and fostering a collaborative work environment.
Driven individual with natural ability to inspire and guide teams towards achieving collective goals. Demonstrates strong interpersonal skills and strategic thinking, seamlessly integrating conflict resolution and performance enhancement. Committed to fostering collaborative and productive environment in [Desired Position] role.
Overview
4
4
years of professional experience
Work History
Team coach
Mitchell and Butlers
Ilkley, West Yoskhire
05.2024 - Current
- Conducted performance reviews to identify areas of improvement and potential development opportunities.
- Championed diversity within the workforce, promoting inclusivity and respect amongst all team members.
- Managed conflict situations efficiently for harmonious working relationships.
- Developed strong leadership skills, resulting in a more proactive team.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Trained new staff on customer service protocols to enhance guest experience.
- Mentored junior staff members fostering a supportive work atmosphere.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Front of house team member
Mitchell and Butlers
Ilkley , West Yorkshire
05.2022 - 05.2024
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Maintained high standards of customer service during peak times.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Recommended menu items to guests, enhancing their dining experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
Tennis Assistant
Kinetic Tennis
Guiseley, Leeds
06.2021 - 08.2021
- Offered constructive feedback to players, encouraged better performance in forthcoming matches.
- Conducted group tennis lessons for improved team dynamics and individual skill levels.
- Encouraged fair play amongst team members fostering a healthy competitive environment.
- Upheld club policies at all times whilst maintaining professional standards within the team.
Education
Master of Arts - Business Economics and Geography
University of Glasgow
Glasgow 09.2021 -
A-Levels - Biology, Economics, Geography, Core Mathematics
St Mary's Menston
Menston 09.2019 - 05.2021
Skills
- Pressure handling
- Staff training delivery
- Beer draught system maintenance
- Legislation compliance awareness
- Bookkeeping basics
- Cash handling
- Hospitality management
- Workload prioritisation
- Budgeting proficiency
- Communication excellence
- Leadership proficiency
- Knowledge sharing
Affiliations
- Tennis
- Running
Timeline
Team coach
Mitchell and Butlers
05.2024 - Current
Front of house team member
Mitchell and Butlers
05.2022 - 05.2024
Master of Arts - Business Economics and Geography
University of Glasgow
09.2021 -
Tennis Assistant
Kinetic Tennis
06.2021 - 08.2021
A-Levels - Biology, Economics, Geography, Core Mathematics
St Mary's Menston
09.2019 - 05.2021
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