Joseph Minter
Lincoln
Summary
A highly motivated and results-driven retail manager with a passion for leading high-performing teams in fast-paced environments. Taking a hands-on approach to leadership, actively engaging with the team to provide constructive feedback and drive continuous improvement. Committed to delivering exceptional customer experiences, Investing in personal knowledge to empower both colleagues and customers with the best information available. With a keen eye for detail.
Having worked across a broad range of roles, having come into contact with people of all walks of life and dealt with many situations, helping to develop compassion and understanding, and in turn helping both sides of a situation get the best possible outcome.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work history
Team Manager
Marks & Spencer
Lincoln
2023.04 - 2026.01
- Leadership & Team Development - Coaching, performance management, and staff motivation.
- Sales Growth & KPI Management - Driving revenue through merchandising and strategic planning.
- Visual Merchandising - Creating engaging store layouts to maximise product visibility and sales.
- Customer Experience - Enhancing service standards to ensure customer satisfaction.
- Operational Efficiency - Implementing processes and technology to improve store performance.
- Recruiting, onboarding, and developing new staff members, ensuring talent is in place to support business objectives.
- Managing store staffing levels, ensuring optimal coverage to meet customer demand and business.
- Executing store phases and new plans in line with business deadlines, ensuring seamless implementation of company initiatives.
Customer Assistant
Marks & Spencer
Lincoln
2021.10 - 2023.04
- Proactively learning and implementing store SOPs and policies to enhance professional development and operational efficiency.
- Continuously striving to improve store performance through adherence to best practices and company standards.
- Committed to delivering high levels of customer service, ensuring consistency across all store operations.
- Collaborating with all business units to create a seamless shopping experience and maximize customer satisfaction.
Waiting Staff
Huckleberrys Bar and Grill
Lincoln, UK
2020.10 - 2021.10
- Delivering high levels of customer service, cash handling and organisational skills.
- Training new colleagues.
Bar Manager
The Pineapple
2020.07 - 2020.09
Head Bar Staff
The Loopy Shrew
Shrewsbury, Shropshire
2020.03 - 2020.07
Front of House Supervisor
Smoke Stop BBQ
, UK
2018.06 - 2020.02
- Delegating tasks to restaurant staff and supervising their performance.
- Maintaining a fully-stocked inventory and ordering food supplies, as needed.
- Managing dining reservations.
- Key holder to open and close the restaurant.
- Cashing and balancing the till. Ensure money is securely deposited in the safe.
- When needed, provide cover for staff in emergencies in all aspects of the business.
- Provide initial and ongoing training to new waiters and bar staff.
- Communicate with delivery drivers to ensure take away orders are delivered promptly and with minimum errors.
- Post on social media to advertise Smoke Stop with offers, challenges and important information.
- Writing cocktail menus and creating special cocktails depending on the occasion.
Activity Instructor/ Group Leader
PGL Caythorpe Court
Grantham, UK
2017.06 - 2017.11
- Gained in house qualifications in, Zip Wire, Ground Up 1 (Climbing, Trapeze), Ground Up 2 (All Aboard, Vertical Challenge, Jacob's Ladder), Quad biking Supervisor, Archery, Rifles, Problem Solving.
- Communicated with group staff to ensure maximum learning and enjoyment within the school's curriculum, especially to identify fears, phobias and insecurities.
- Research different learning difficulties within the group to tailor the session to ensure inclusion.
- As a Group Leader I would liaise with group staff to ensure the children are kitted and ready to on time to their activities.
Waiting Staff
Bellstone
Shrewsbury, UK
2015.01 - 2017.01
Menswear Sales Assistant
Moss Bros
Shrewsbury, UK
2014.01 - 2016.01
- Discuss with clients their menswear needs and sell them the most suitable option.
- Up sold by additional items that match the clients needs.
- Held record for highest single transaction sale in the county for 2013.
- Communicated with other branches to get the best product for the client, using in store delivery network.
- Measured adjustments and alterations for the customer and communicated with the tailor to have the items of clothing back in time for their event.
- Follow up with customers that have been in before, get them back in store for another fitting to secure the sale.
Education
A' Level - Photography
North Shropshire College
OswestryAS - Sociology
Corbet School
Baschurch, UKGCSEs - English, Maths, Biology, Chemistry, Physics and Statistics
The Corbet School
Shrewsbury, ShropshireSkills
- Serving Experience
- Time Management
- People Management
- Customer Service
- Microsoft Office Suite
- Organizational Skills
- Training
- Conflict / Complaint resolution
- Multi department collaboration
- Compliance standards
- Staff recruitment
- Scheduling expertise
- Staff performance evaluation
- Sales
- POS
- Fast learner
Custom Section
A-Level or equivalent
Timeline
Team Manager
Marks & Spencer
2023.04 - 2026.01
Customer Assistant
Marks & Spencer
2021.10 - 2023.04
Waiting Staff
Huckleberrys Bar and Grill
2020.10 - 2021.10
Bar Manager
The Pineapple
2020.07 - 2020.09
Head Bar Staff
The Loopy Shrew
2020.03 - 2020.07
Front of House Supervisor
Smoke Stop BBQ
2018.06 - 2020.02
Activity Instructor/ Group Leader
PGL Caythorpe Court
2017.06 - 2017.11
Waiting Staff
Bellstone
2015.01 - 2017.01
Menswear Sales Assistant
Moss Bros
2014.01 - 2016.01
AS - Sociology
Corbet School
A' Level - Photography
North Shropshire College
GCSEs - English, Maths, Biology, Chemistry, Physics and Statistics
The Corbet School