Joseph Marson

• Led a team of 4 mentors to provide wraparound support for 160 at-risk children across Birmingham.
• Achieved a retention rate of 97%, surpassing 70% target in three-year Department for Education programme.
• Designed tailored intervention plans incorporating coaching, mental health support, and academic reintegration.
• Applied coaching psychology, conflict mediation and mindfulness to support behaviour change and peer reconciliation.
• Developed revision resources for Year 10/11 GCSE students to enhance study habits and exam performance.
• Recruited and trained mentors, conducting team check-ins and CPD sessions to maintain high-quality delivery.
• Authored bid proposals and detailed three-year delivery plans, including cost modelling and outcome tracking.
• Reduced programme drop-out rate to 3% through a trauma-informed, student-led engagement model.

• Conducted qualitative interviews with teachers, parents, and leaders on EdTech disparities in Black communities.
• Reviewed data protection policies from 10 schools; published findings into a UK-wide parental resource on digital privacy.
• Attended professional workshops to stay updated on the latest industry trends and advancements.
• Attended professional workshops to stay updated on the latest industry trends and advancements.
• Attended professional workshops to stay updated on latest industry trends and advancements.

HR Operations | Performance Coaching | Retail Leadership

• Managed a team of 6 across clinical and retail settings, delivering £725k revenue (118% of target).
• Introduced structured 1:1s, mentoring, and CPD sessions, improving team confidence and reducing turnover.
• Reversed underperformance (72% of target) and reached 102% target within 6 months.
• Improved clinic conversion rates by 25% through retraining and morale-boosting recognition systems.
• Integrated biomedical product knowledge into team training to align commercial success with clinical accuracy.

Following my university education, I took on several positions in Sales, retail and people management

• Oversaw the recruitment process, thereby ensuring the best talents were hired into the retail team.
• Delivered exceptional service standards by promoting team collaboration and commitment, resulting in a 40% year-on-year increase against the sales target.
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Improved team performance through regular coaching and feedback, fostering a culture of continuous improvement.