- I enjoy regular walks through the countryside, as well as attending the gym 4 times per week, watching Football and socialising with close friends
Joseph Kelly
Gateshead ,Tyne and Wear
Summary
Dedicated professional with expertise in delivering exceptional customer service in high-pressure environments. Proven ability to manage customer interactions effectively while consistently meeting sales targets. Focused on adapting strategies to enhance customer experiences and drive team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parts Advisor
Vertu BMW Sunderland
2024.11 - Current
- Currently employed at Vertu BMW Sunderland, my parts advisor responsibilities consist of sourcing and supplying vehicle parts to retail and trade customers, in which I manage customer returns as well as providing service to vehicle technicians.
- The main feature of this is communication, due to the requirement of dealing with multiple departments at a single time, as well as my own department colleagues in order to meet customer needs.
Sales
Assistant
Newcastle, Tyne and Wear
2023.11 - 2024.11
- Developed efficient communication skills between team members and store customers to ensure a business can run smoothly.
- Collaborated effectively with team members in order to meet sales targets, managing high customer volumes, which improved adaptability and created efficient methods.
- Gained hands-on retail experience, including restocking inventory, processing transactions, and providing polite and helpful customer service.
Construction Trainee
Resources North East
Jarrow, Tyne and Wear
2023.08 - 2023.08
- Engaged in an introduction to joinery, and painting and decorating for 2 weeks each, looking to expand my experience within a working environment.
- Learned how to adapt and thrive on criticism that was given, showing my resilience.
Engineering Intern
HVR International
Jarrow, Tyne and Wear
2022.07 - 2022.07
- Shadowed engineers in the manufacture of carbon resistors, gaining my first hands on experience, while developing basic engineering techniques and problem solving abilities within a dynamic team.
Education
Rail Engineering
Newcastle College
Newcastle upon Tyne2024
GCSEs -
St Josephs Catholic Academy
2023
Skills
- Vehicle parts sourcing, customer relationship management, parts ordering, and inventory management
- Other standout personal skills include my critical thinking, time management, effective communication, safety awareness, and problem solving
Certification
- BMW Parts advisor apprenticeship- Distinction.
- Rail engineering Level 2 certification.
Interests
Timeline
Parts Advisor
Vertu BMW Sunderland
2024.11 - Current
Sales
Assistant
2023.11 - 2024.11
Construction Trainee
Resources North East
2023.08 - 2023.08
Engineering Intern
HVR International
2022.07 - 2022.07
Rail Engineering
Newcastle College
GCSEs -
St Josephs Catholic Academy