Joseph Kelly
Manchester,Lancashire
Summary
Highly organised and reliable professional with experience across hospitality, automotive services, logistics, warehousing, and events management. I bring a strong work ethic, excellent communication skills, and the ability to perform calmly under pressure in fast-paced environments. Alongside my professional experience, I hold a degree in Music Management and Creative Enterprise and have practical experience running my own events business, demonstrating creativity, leadership, and commercial awareness. I am adaptable, solutions-driven, and confident balancing multiple priorities while delivering a high standard of service.
Overview
2026
2026
years of professional experience
Work History
Courier Controller
CitySprint
Manchester
03.2025 - 01.2026
- Coordinate fast-paced, time-critical delivery operations across a wide portfolio of clients
- Manage real-time courier allocation, route optimisation, and workflow prioritisation
- Monitor live delivery progress and resolve operational challenges under pressure
- Maintain constant communication with couriers, clients, and internal teams
- Track performance metrics and flag operational issues
- Support process improvements to enhance efficiency and service quality
- Recognised for being calm under pressure, reliable, and solutions-focused during peak periods
Warehouse Operative
Dr Memory
Trafford
10.2019 - 03.2020
- Organised daily deliveries and dispatches within a technology warehouse
- Worked efficiently in a fast-paced environment with tight deadlines
- Demonstrated strong timekeeping, adaptability, and attention to detail
Courier Controller
Rico Logistics
Manchester
03.2018 - 08.2019
- Organised logistics and daily routes for multiple courier drivers across the UK
- Worked within a small, growing start-up business
- Balanced competing priorities while ensuring efficient delivery operations
- Developed strong problem-solving and organisational skills
Apprentice Service Advisor
Jaguar Land Rover
Bolton
07.2017 - 03.2018
- Booked customer appointments and supported customers with minor repairs
- Completed general administrative duties for the dealership
- Developed professional communication skills essential for a busy garage environment
Front of House Associate
Wetherspoon's
Eccles
08.2016 - 01.2017
- Delivered friendly and efficient service to restaurant customers
- Escalated and supported the resolution of customer complaints
- Strengthened teamwork, communication, and customer service skills
- Balanced work commitments alongside college studies, developing strong organisation and punctuality
Events Management (Self-Employed)
- Founded and managed an independent events business alongside university studies
- Planned and delivered music-led events, managing logistics, promotion, and budgets
- Gained hands-on experience in entrepreneurship, brand development, and stakeholder coordination
Education
GCSEs -
St Patricks RC Highschool
Salford 2016
BA (Hons) - Music Management & Creative Enterprise
University of Salford
Salford06.2024
Skills
- Time management
- Organisation
- Communication
- Customer service
- Teamwork
- Collaboration
- Logistics coordination
- Route planning
- Problem solving
- Decision making
- Data handling
- Working under pressure
- Adaptability
- Reliability
References
Available upon request
Timeline
Courier Controller
CitySprint
03.2025 - 01.2026
Warehouse Operative
Dr Memory
10.2019 - 03.2020
Courier Controller
Rico Logistics
03.2018 - 08.2019
Apprentice Service Advisor
Jaguar Land Rover
07.2017 - 03.2018
Front of House Associate
Wetherspoon's
08.2016 - 01.2017
Events Management (Self-Employed)
GCSEs -
St Patricks RC Highschool
BA (Hons) - Music Management & Creative Enterprise
University of Salford