Joseph Kayondo

Work with gas engineer to install new boilers, soldering pipework commissioning and decommissioning installation. We carry out boiler servicing, boiler fault diagnosis and repair.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Worked flexible hours across night, weekend and holiday shifts.
• Used coordination and planning skills to achieve results according to schedule.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Following the CQC health and Social Care Act (2008) regulation when providing care services.
Monitor service user condition by taking temperature, pulse, respiration and weight.
Assist service user with personal care, mobility.
As team leader I trained my team how to use One Plan, the electronic call monitoring software (ECM) which helps the company to remain CQC compliant.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Worked with management team to implement proper division of responsibilities.

Responsible for ensuring contact resolution in a timely manner while maintain the highest level of quality in every customer interaction.
As customer service agent I drafted up to date template which were used at the call centre.

• Provided primary customer support to internal and external customers.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.