Summary
Overview
Work history
Education
Skills
Timeline
Generic
JOSEPH JOLLY

JOSEPH JOLLY

Poulton-le-Fylde,Lancashire

Summary

Accomplished professional with a B.A Hons. in Tourism Management and a Foundation Degree in Tourism Management, recognised as Employee Star of the Year and a Diversity & Inclusion Champion.


I am an enthusiastic, self-motivated, reliable, responsible and hard working person, who can work under pressure and adhere to strict deadlines and a expertise in account management, database administration, and strategic planning, complemented by strong IT skills and attention to detail. Proficient in workflow planning, payroll and budgeting, and business administration, with a commitment to driving organisational success through effective management and innovative solutions.


I'm looking to pursue my career within the railways, especially in planning or supporting the business. If it's either planning the trains, the timetables, the staff's rosters, managing contracts - being a resource to help others. As well as this to make sure our employees from all different faith, beliefs and backgrounds, feel safe in a diverse and inclusive environment and working ahead to company values.

Overview

10
10
years of professional experience

Work history

Shared Services Administrator (Collections)

Network Rail
Manchester Square One, Greater Manchester
07.2023 - Current
  • Actively chasing large volumes of customers, completing complex reconciliations and liaising with internal and external stakeholders.
  • Being responsible for the collection of high value debt.
  • Delivering quality administrative outputs to prevent rework and compliance to the administration of internal processes.
  • Use excel to analyse complex data sets and produce reports.
  • Dealing with queries from external stakeholders and will monitor a shared inbox.
  • Complete tasks within specified timeframes and be used to KPI's and SLA's.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Planned revenue generation strategies designed for growth.

Shared Services Administrator (Ops. Mgmt Assist)

Network Rail
Manchester Square One, Greater Manchester
07.2024 - 01.2025
  • Working and performing duties within others teams of the Shared Services department, who need extra assistance, to maintain the business functioning, when I asked to do so, alongside my role at the time in Collections.
  • These duties included dealing with a number of queries and issues, from either Helpdesk, HR iRecruitment Cleansing, or Payment Invoice Property queries.
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Responded to inquiries, providing information and assistance to team members.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Adhered to health and safety guidelines for safe working environment.

2024 Shared Services Employee Star Of The Year

Network Rail
Manchester Square One, Greater Manchester
12.2024 - 12.2024
  • I was awarded the Shared Services Employee Star Of The Year Award for 2024 for delivering a number of in-person and teams presentations to my colleagues on ‘Being Respectful to Others Inside & Outside of the Workplace’.
  • In these presentations I discussed some very difficult and challenging topics, which included Online Bullying, Sexual Harassment, the negative impacts of Artificial Intelligence and Deepfake Technology, following my experiences and to raise awareness about these challenging topics.
  • Furthermore I was nominated for the National Network Rail ‘Star Act’ award for Outstanding Contribution.

Shared Services 'Always Safe' Period 8 Value Award

Network Rail
Manchester Square One, Greater Manchester
12.2024 - 12.2024
  • I was awarded this award alongside my 'Employee Star Of The Year Award' for highlighting the Network Rail Life Saving Rules and the Business Ethics especially with 'Always Safe' by delivering my presentations for ‘Being Respectful to Others Inside & Outside of the Workplace’.

Shared Services Administrator (Payroll)

Network Rail
Manchester Square One, Greater Manchester
01.2023 - 06.2023
  • Responsible for operating a high-volume query management system.
  • Answering queries in relation to Payroll, Pension, Timesheets & HMRC.
  • Keeping employees informed of the progress of their queries, updating, engaging with internal shared service teams & working to strict service level agreements.
  • Making use of bespoke business systems such as Oracle, E Business, Oracle and CRM's.
  • Responding to email queries in a timely manner.
  • Supporting with regular staff team statistics.
  • Managed starters and leavers, issuing P45s to enable accurate taxing.

Diversity and Inclusion Champion

Network Rail
Manchester Square One, Greater Manchester
01.2023 - Current
  • Demonstrate that Network Rail are a open and inclusive by encouraging more of our people to share their own diversity data, especially our disabled colleagues, employees who are carers, people of different faiths and beliefs, and colleagues from different communities.
  • Set targets for each area of our strategy and we want to increase the diversity across the leadership of our business, as this will help to reduce our gender and ethnicity pay gaps.
  • Educating that more diversity will also facilitate more innovation and we will listen more and make sure that everyone is involved and respected, which will encourage an inclusive working environment that values everyone.
  • Approach to diversity and inclusion demonstrates that everyone matters: our people, passengers and stakeholders.

Student Ambassador

Blackpool & The Fylde College
Blackpool, Lancashire
09.2015 - 08.2022

Food & Beverage Assistant

Restaurant
Blackpool, Lancashire
09.2018 - 06.2019

Media & Communications Officer

Fleetwood Town Football Club
Fleetwood, Lancashire (College Work Experience)
07.2017 - 06.2018

Programme Seller

Fleetwood Town Football Club
Fleetwood, Lancashire
07.2016 - 06.2018

Visitor Services Assistant (College W.Experience)

Blackpool Tourist Information Centre
Blackpool, Lancashire
04.2016 - 03.2018

Travel Agent Assistant

Strachan Travel Limited (College Work Experience)
Thornton-Cleveleys , Lancashire
05.2017 - 05.2017

Education

Bachelor of Arts. Honours - Tourism Management

Lancaster University
Blackpool & The Fylde College University Centre
09/2021 - 07/2022

Foundation Degree - Tourism Management

Lancaster University
Blackpool & The Fylde College University Centre
09/2019 - 07/2021

A-Levels - Hospitality Management

Blackpool And The Fylde College
Blackpool
09/2018 - 06/2019

Diploma of Education - British Sign Language

Blackpool and The Fylde College
Blackpool
09/2019 - 12/2019

Functional Skills - English

Blackpool and The Fylde College
Blackpool
09/2017 - 06/2018

A-Levels - Travel & Tourism

Blackpool and The Fylde College
Blackpool
09/2016 - 06/2018

BTEC - Travel & Tourism

Blackpool and The Fylde College
Blackpool
09/2015 - 06/2016

GCSE - Mathematics

Baines School
Poulton-le-Fylde
09/2013 - 08/2015

BTEC - Travel & Tourism

Baines School
Poulton-le-Fylde
09/2013 - 08/2015

BTEC - Science

Baines School
Poulton-le-Fylde
09/2013 - 08/2015

Skills

  • BA Hons Tourism Management Degree
  • Foundation Degree Tourism Management
  • Employee Star Of The Year
  • Diversity & Inclusion Champion
  • Account management
  • Database administration
  • Workflow planning
  • Payroll and budgeting
  • Business administration
  • Strategic planning
  • Attention to Detail
  • Strong IT

Timeline

2024 Shared Services Employee Star Of The Year

Network Rail
12.2024 - 12.2024

Shared Services 'Always Safe' Period 8 Value Award

Network Rail
12.2024 - 12.2024

Shared Services Administrator (Ops. Mgmt Assist)

Network Rail
07.2024 - 01.2025

Shared Services Administrator (Collections)

Network Rail
07.2023 - Current

Diversity and Inclusion Champion

Network Rail
01.2023 - Current

Shared Services Administrator (Payroll)

Network Rail
01.2023 - 06.2023

Food & Beverage Assistant

Restaurant
09.2018 - 06.2019

Media & Communications Officer

Fleetwood Town Football Club
07.2017 - 06.2018

Travel Agent Assistant

Strachan Travel Limited (College Work Experience)
05.2017 - 05.2017

Programme Seller

Fleetwood Town Football Club
07.2016 - 06.2018

Visitor Services Assistant (College W.Experience)

Blackpool Tourist Information Centre
04.2016 - 03.2018

Student Ambassador

Blackpool & The Fylde College
09.2015 - 08.2022

Bachelor of Arts. Honours - Tourism Management

Lancaster University
09/2021 - 07/2022

Foundation Degree - Tourism Management

Lancaster University
09/2019 - 07/2021

A-Levels - Hospitality Management

Blackpool And The Fylde College
09/2018 - 06/2019

Diploma of Education - British Sign Language

Blackpool and The Fylde College
09/2019 - 12/2019

Functional Skills - English

Blackpool and The Fylde College
09/2017 - 06/2018

A-Levels - Travel & Tourism

Blackpool and The Fylde College
09/2016 - 06/2018

BTEC - Travel & Tourism

Blackpool and The Fylde College
09/2015 - 06/2016

GCSE - Mathematics

Baines School
09/2013 - 08/2015

BTEC - Travel & Tourism

Baines School
09/2013 - 08/2015

BTEC - Science

Baines School
09/2013 - 08/2015
JOSEPH JOLLY