Joseph Johnson-Sturdy

• Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
• Trained new staff on customer service protocols to enhance guest experience.
• Monitored stock levels to avoid any potential shortages during peak hours.
• Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
• Checked identification of customers to verify age requirements for purchase of alcohol, promoting responsible drinking habits.
• Managed opening and closing duties including restocking the bar and preparing garnishes for next shift, ensuring smooth transitions between shifts.
• Cultivated relationships with regular customers through friendly interactions whilst serving drinks.
• Interacted with customers to understand preferences and tailor beverage recommendations.

• Welcomed guests into the establishment with a positive and friendly attitude, then tendered to their needs , weather that was a booking they were attending or simply having a drink at the bar, or any other requests they needed i was on board to help them.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock. Also training other members of staff on how this part of the job needed and should be done.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• At quiet times of service i would be personally responsible getting the restaurant/bar ready in time for the dinner service.

• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Welcomed guests with friendly conversation and fun atmosphere.
• Completed end-of-day cleanup to reset bar for next day.
• Accurately took orders, making menu recommendations as appropriate.
• Delivered food and beverage orders within established timeframes.

Commenced a condensed course to gain a high level understanding of IT. My skills gained around Cloud technologies, PC stripping and then building, 1st line support and Customer service.