Joseph Johnson
Middlesbrough,North Yorkshire
Summary
With over 38 years of experience in the funeral profession, a seasoned Funeral Director with a Full Dip.FD qualification since 1989, known for exceptional coaching and training of funeral arranging staff. Expertise includes sensitivity to confidentiality, professional grief handling, diplomacy in challenging situations, and writing eulogies. Committed to enhancing client relationships by combining traditional values with strategic business objectives to ensure the company's success. Proficient in pre-need arrangement planning, conflict management, crisis intervention, and maintaining organised efficiency.
Overview
17
17
years of professional experience
Work history
Funeral Director
Dignity Funerals
Middlesbrough, North Yorkshire
01.2009 - Current
- Delivered comprehensive post-funeral follow-up services to strengthen client relationships.
- Conducted pre-need consultations, assisting clients in advance funeral arrangements.
- Handling all internal / external repatriations for all of the funeral homes within our group.
- Assisted the management with daily operations of funeral home with utmost respect for deceased and families.
- Able to recognise the difficulties facing the company at the present time including the need for profit.
- Executed detailed planning of memorial services, viewings, and military funerals to fulfil family needs.
- Used my level of experience to assist arranging staff with day to day matters that constantly arise.
- Seen as the "go to" member of staff for all staff whenever problems arise.
- Experienced and knowledgeable of Funeral Operations within our region for almost 40 years
- An enviable reputation of having a public personal following and achieving a provenly high personal request level.
Education
Company Training - Funeral Directing
Dignity Funerals
Middlesbrough 01.2009 -
Skills
My experience as a Funeral Director stretches back to my start in 1987 I have personally known the Relph Funeral family for a period in excess of 50 years I have held the Full DipFD qualification since April of 1989 2026 will mark 39 years of my start with the Funeral Profession With my experience, I constantly coach / train Funeral arranging staff on a day to day basis For the successful future of the company, I consider that a combination of going "back to basics" with our client relationships and striving to achieve the business requirements / objectives of the company Combined together will achieve the goals
Other Qualities Include
- Sensitivity to confidentiality
- Professional grief handling
- Diplomacy in challenging situations
- Writing eulogies
- Pre-Need arrangement planning
- Conflict management
- Organised and efficient
- Crisis Intervention
Timeline
Funeral Director
Dignity Funerals
01.2009 - Current
Company Training - Funeral Directing
Dignity Funerals
01.2009 -