Joseph Hull

A dynamic role that involved working across both operations and customer service within the railway industry, ensuring smooth daily operations while prioritising passenger safety and satisfaction.

Completed over 30 different shift types at various locations with the flexibility to work both days and nights, adapting to changing conditions and maintaining high levels of service at all times.

Regularly liaised with customers and other staff to address concerns, provide information and resolve any issues, further strengthening my customer and problem-solving skills.

In 2021, handled a critical 'stop short' emergency, where train doors were mistakenly opened by a driver before reaching the platform. Demonstrated quick thinking and composure by following strict safety protocols, ensuring the safety of all passengers and repositioning of the train.

Delivering exceptional customer service in a fast-paced dealership environment, assisting clients with maintenance, service, and repair work, ensuring their needs are met with professionalism and care.

Play a key role in facilitating communication between customers and technicians, ensuring transparency throughout the service process and keeping customers informed at every stage.

Authorised upsell opportunities for additional vehicle services and parts, contributing to the dealership's revenue targets.

Coordinated customer courtesy cars, pickups, and drop-offs. Providing a seamless experience for customers, and overseeing the delivery of vehicles to their homes.

Delivered outstanding food and beverage services to a diverse clientele, consistently exceeding customer expectations in a busy hospitality setting.

Promoted to Supervisor in 2016, where I was entrusted with overseeing stock-taking, managing tills, and ensuring smooth operations of a small bar and team of employees.

Ensured high levels of customer satisfaction while managing a range of responsibilities, including employee supervision, problem resolution, and maintaining inventory control.

Provided administrative support, managed cashier duties, and assisted in the delivery of warm-up and cool-down exercises for boxers, ensuring a safe and structured training environment.

Gained valuable experience in time management, customer service, and working in a high-energy, team-oriented environment.

Assisted with administrative duties, organised medications, and helped manage prescriptions at the pharmacy, ensuring compliance with health and safety regulations.

Shadowed medical professionals, including GPs and physiotherapists, gaining insight into patient care and experience in a medical setting.

Participated in a mental state assessment at a local dementia care home, further developing my understanding of healthcare and patient support.