Joseph Ho
Edinburgh
Summary
Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Strategic thinker with hands-on experience delivering impactful solutions to enhance organizational performance. Passionate about tackling challenges and seeking opportunities for growth. Dedicated to achieving excellence and making a positive impact on the team and company.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Project Manager - Global Business Service
IBM China / Hong Kong Limited
09.2016 - 11.2020
- Led transformation of 10+ banking apps to hybrid cloud, boosting efficiency and scalability.
- Designed automation and cognitive solutions for banking, enhancing digital capabilities.
- Built and managed onshore/offshore teams for 24/7 application support, ensuring reliability.
- Increased revenue tenfold through automation and tech updates, driving business growth.
- Oversaw service delivery, project management, and client relations, optimizing operations.
- Spearheaded transformation of legacy banking applications, achieving substantial improvements in operational efficiency and cloud integration.
- Developed automated solutions for banking processes, enhancing digitization efforts and reducing manual workloads significantly.
- Coordinated onshore and offshore teams for round-the-clock application support, strengthening service delivery and client satisfaction.
- Analyzed client needs to optimize technology refresh programs, resulting in marked gains in revenue and service reliability.
- Fostered strong client relationships through effective project management, ensuring alignment with business goals and contract compliance.
- Evaluated project performance metrics to identify areas for improvement, leading to measurable enhancements in service delivery and client satisfaction.
Incident Manager
IBM China / Hong Kong Limited
09.2014 - 08.2016
- Improved production SLA from 88% to 99.9% in 2 years' time for 50+ banking applications managed.
- Implemented intelligent monitoring and auto-recovery framework for supported applications to reduce 99% cost overheads handling incidents and critical alerts.
- Streamlined incident response protocols, achieving a 50% reduction in resolution times and enhancing service reliability for banking applications.
- Analyzed incident trends to identify root causes, facilitating targeted improvements that led to a significant decrease in recurring issues.
- Developed a proactive incident management strategy, minimizing downtime and ensuring continuous service delivery across multiple platforms.
- Maintained comprehensive incident logs and performance reports, ensuring transparency and accountability in incident resolution processes.
- Fostered cross-departmental communication for incident escalations, resulting in quicker resolutions and strengthened team collaboration.
- Enhanced incident management protocols, achieving a 50% reduction in resolution times and significantly boosting service reliability for banking applications.
Project Manager - Wealth Management IT APAC
UBS AG
10.2008 - 07.2011
- Managed project requirements and priorities from global (Switzerland) and local business units (EMEA, APAC, US), legal and compliance, group security departments as well as IT teams.
- Developed intranet and internet solutions for 10 locations across APAC and Europe region.
- Advised and mentor architects, business analysts, team leaders across Hong Kong, China, London.
- Led cross-functional teams to streamline project delivery, resulting in enhanced efficiency and improved stakeholder satisfaction across multiple regions.
- Implemented cutting-edge intranet solutions, enabling seamless communication across 10 locations, which fostered collaboration and reduced response times.
- Orchestrated project requirements gathering from global units, ensuring timely compliance and significantly reducing project delays.
- Analyzed project outcomes and stakeholder feedback to refine processes, leading to measurable improvements in project execution and delivery timelines.
- Mentored team members across diverse regions, cultivating a collaborative culture that empowered individuals and strengthened team performance.
- Spearheaded project management for Wealth Management IT across APAC, enhancing delivery timelines and achieving high stakeholder satisfaction.
Development Manager - Global Wealth Management IT
UBS AG
05.2003 - 09.2008
- Established development teams in Hong Kong and China for Data Warehouse integration, client statements systems, e-banking, and wealth management CRM web front-ends.
- Trained and supervised development teams of 80 people in China.
- Defined internal SDLC standard and guidelines for applications development (code review, developer handbook), build and deployment developer.
- Managed deployment of Data Warehouse platform to Europe i.e Luxemburg, Belgium, Netherland, New York (hosted in Luxemburg), UK with team members from Switzerland, Luxemburg, London and Hong Kong.
- Spearheaded the deployment of a Data Warehouse platform across multiple regions, enhancing data accessibility and supporting strategic decision-making.
- Defined and implemented internal SDLC standards, improving code quality and streamlining development processes for enhanced project delivery.
- Coordinated cross-functional teams across different countries, fostering effective communication and ensuring timely project completion.
- Developed comprehensive training programs for a team of 80 in China, leading to improved technical skills and operational efficiency.
- Mentored team members to cultivate a culture of continuous learning and improvement, resulting in higher team morale and productivity.
Application Manager - Private Client IT
UBS AG
06.2000 - 04.2003
- Managed and prioritized locations business requests and monitored end-to-end executions.
- Developed bank's Asia first e-banking platform i.e. E-portfolio, advisory messenger based on J2EE, IBM Websphere, Oracle, XML, MQ running on Sun Solaris.
- Managed product teams consists of development teams in Hong Kong, Business Analysts and Web designer from Singapore, Data integration team from Luxemburg and London to complete products development and upgrade.
- Developed Client Statements applications for Hong Kong and Singapore business users, operation users and external client based on Actuate reporting platform.
- Globally deployed and integrated front office Web applications to Hong Kong, Singapore, Japan, Luxembourg, Austria, Belgium, Monaco, UK, US, Brazil, Bahamas and expanded user based from 4000+ to 14000+.
- Defined and Integrated global Data Warehouse to Hong Kong, Singapore, Japan, Taiwan and Australia.
- Saved of 1 million CHF by consolidating Sun/DB servers (Sun E series to T series) in both Hong Kong and Singapore.
- Managed cross-functional teams to deliver e-banking solutions, increasing user engagement from 4,000 to 14,000 across multiple regions.
- Spearheaded the development of Asia's first e-banking platform, enhancing client advisory services through advanced technology.
Systems Analyst - Private Banking IT
Union Bank of Switzerland
01.1998 - 05.2000
- Maintained support of 4 core applications i.e. Portfolio management system, Cash statement and reporting system, Document and Imaging system across Hong Kong, Singapore and Switzerland.
- Implemented Documents workflow system for 2 locations (Hong Kong and Singapore).
- Supported systems migrations and implemented data migrations for banks merging (UBS and SBC Warburg).
- Analyzed application performance across multiple regions, ensuring seamless operation and enhancing user satisfaction in banking services.
- Implemented a document workflow system, streamlining processes in Hong Kong and Singapore, which led to noticeable efficiency gains.
- Collaborated with cross-functional teams during system migrations, ensuring smooth transitions and minimal disruption during UBS and SBC Warburg merger.
- Developed and maintained support protocols for core applications, driving substantial improvements in system reliability and user support.
Analyst Programmer II - Mobile Service
Hutchison Telecommunications (HK) Limited
10.1996 - 12.1997
- Scheduled, monitored and supervised applications development for Customer Care, Sales Commission, Payments/Adjustments, and Credit Controls departments.
- Designed, developed and implemented applications for internal departments using INGRES, C, COBOL on OpenVMS/VAX platform for over 500 users.
- Performed tuning on applications and consultation on systems migration to Oracle.
- Streamlined application development processes for Customer Care, enhancing efficiency and significantly improving user satisfaction across departments.
- Conducted in-depth analysis of existing systems, leading to optimized application performance and reduced response time for over 500 users.
- Developed and integrated new applications on OpenVMS/VAX, providing tailored solutions that improved operational workflows and minimized downtime.
Senior Programmer
Central Registration Hong Kong Limited
03.1994 - 09.1996
- Designed, developed and implemented applications for internal departments and public listed companies using Clipper, FoxPro/Visual FoxPro, Visual Basic, Access, INGRES, C, on Novell 3.11 and HP-9000/UNIX platforms.
- Performed systems support, systems administration, user training for over 150 local users and public users.
- Conducted systems analysis to identify user needs, enhancing application functionality and ensuring alignment with business objectives.
- Developed robust applications for internal and external clients, leading to measurable improvements in operational efficiency and client satisfaction.
- Implemented advanced programming solutions using multiple languages, streamlining processes and significantly reducing development time.
Programmer
Shun Hing Electric Works and Engineering Co. Ltd
09.1993 - 03.1994
- Developed and implemented applications for Sales, Shipping, Service, and Accounting sections using Progress and Clipper on Novell 3.11.
- Performed systems support and systems administration on Novell 3.11 and HP-9000/UNIX for 60 local users and 20 remote users.
- Provided users training, software evaluation, and users documentation for applications for company and its subsidiaries.
Temporary Programmer - Central Support Section
Government Land Transport Agency
06.1992 - 03.1993
- Analyzed, designed and implemented Vehicle Booking System to automate vehicle booking procedures for agency and its car pools across 3 depots.
- Developed system running on Novell 2.2 using Foxpro for 1 Headquarter and 3 remote sites.
- Involved in post-implementation review, system enhancements and system tuning which improved speed of system more than 40x.
Education
Bachelor of Science - Computing
The Open University of Hong Kong
Hong Kong09-2016
Skills
- Feasibility analysis
- Project development
- Work flow planning
- Project tracking
- Systems implementation
- Workforce training
- Project planning and development
- Business analysis
- Project estimation and bidding
- Cross-functional coordination
- Multi-stakeholder asset management
- Compliance monitoring
- Staff management
- Progress reporting
- Processes and procedures
- Productivity improvement
- Customer relations
- Systems installation, configuration, and upgrading
- Change control processes
- Budgeting and forecasting
- Project scope analysis
- Project planning
- Software development lifecycle
- Building applications
- Project management
Certification
Certified SAFe 4.0 Agilist
Languages
English
Advanced (C1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Project Manager - Global Business Service
IBM China / Hong Kong Limited
09.2016 - 11.2020
Incident Manager
IBM China / Hong Kong Limited
09.2014 - 08.2016
Project Manager - Wealth Management IT APAC
UBS AG
10.2008 - 07.2011
Development Manager - Global Wealth Management IT
UBS AG
05.2003 - 09.2008
Application Manager - Private Client IT
UBS AG
06.2000 - 04.2003
Systems Analyst - Private Banking IT
Union Bank of Switzerland
01.1998 - 05.2000
Analyst Programmer II - Mobile Service
Hutchison Telecommunications (HK) Limited
10.1996 - 12.1997
Senior Programmer
Central Registration Hong Kong Limited
03.1994 - 09.1996
Programmer
Shun Hing Electric Works and Engineering Co. Ltd
09.1993 - 03.1994
Temporary Programmer - Central Support Section
Government Land Transport Agency
06.1992 - 03.1993
Bachelor of Science - Computing
The Open University of Hong Kong
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