Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
SoftwareEngineer

Joseph Higgins

Newport,Wales

Summary

While my work experience only consists of two employers, both employers have allowed me to radiate and obtain amazing skills from team work and high pressure problem solving to leadership and business knowledge. Both jobs taught me the importance of quality of service and how the customer will always be the number one priority. afterall, without them, whats a business?

In both positions, i have poured my heart and soul into them as im a believer in someone who loves what they do, do it best! From working 12 hours shifts to ensure my team isnt struggling to working weekends, I believe my strongest trait is passion in what I do, especially on a business/corporate scale.


I also see myself as a polite and professional person with strong communication and multitasking skills, experienced in resolving customer complaints within company guidelines and using own initiative.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Customer service representative

Parcelforce Worldwide
Newport, Newport
10.2019 - Current

During my time with Parcelforce Worldwide, I have had the opportunity of experiencing and acting into many roles and responsibilities. These include Payroll, Transport, Delivery, Customer facing, Management (AM & PM), Enquiries and roles alike. This job requires me to be flexible as my shift pattern does not consist of static hours.

Crew member

Burger King
Newport, Newport
05.2018 - 10.2019

As a Crew Member, I was required to upsell new items and promotions in an extremely fast paced environment while maintaining quality of service and ensuring our work space was sanitized and clean. I was later promoted to supervisor and training manager. This brought upon the roles of opening and closing the store prep work, team productivity and efficiency.

Education

GCSEs -

Lliswerry High School
Newport
09.2013 - 07.2018

Skills

  • Customer relations
  • Strategic sales knowledge
  • Problem solver
  • Telephone skills
  • Adaptive team player
  • Staff training and mentorship
  • Customer experience
  • Complaint resolution

Affiliations

  • Airsoft
  • Music Creation/Production

References

References available upon request.

Timeline

Customer service representative

Parcelforce Worldwide
10.2019 - Current

Crew member

Burger King
05.2018 - 10.2019

GCSEs -

Lliswerry High School
09.2013 - 07.2018
Joseph Higgins